Cape Fear Otolaryngology Fayetteville

"Everyone there was great but... I am not pleased that you don't appear to offer paid maternity leave. For ALL. These stars are for the people working there, not the company overall. All your employees deserve what every other developed country has; they are great."

"Good luck trying to schedule or reschedule an appointment! The front office will put you on hold and NEVER return. I was on hold for 15 minutes, three times trying to give them the courtesy of canceling my appointment. I thought maybe they were busy or short staffed, NOPE! The same thing happened today almost 4 weeks after the first incident. The only way I was able to get any assistance was to call the billing office. Leah was so nice and helpful!! I can see why this place gets 2.8 stars!!"

"Love the way the staff is always so pleasant and concerned with my daughter. She used to have difficulty going and now I think she is comforted by their smiles and kindred spirits. Front desk always kind, Ms Gladys and team are always patient and encouraging. Ms. Lisa is pleasant and helped work out my bill, and also encouraged my daughter in time of needs. Each doctor has been pleasant, and patient even when we needed explanations over and again. We are walking through a new journey and I believe it has helped because my baby has endured outdoor camps and will not leave pets alone. Thank you for your service and kindness."

"At first this place was somewhat good. My daughter was referred there from another office and they wanted to do another allergy test that consisted of her back and her arms. They told me that she would have to endure the allergy test on her back along with 16 shots in her arm. She is five and has tiny arms. Then they took forever getting her records from the other office and told me I had to come sign a paper before they could mix her allergy shot serum, then turn around and say that they can give her the shots if I went and got the serum from the other office. I do that and when we arrive they tell me they can't give it to her. This place has given me a runaround since the first appointment. Do Not Take Your Kids Here!!!!"

"I have nothing but positive things to say about this office and their staff. At 39 years old, I was afraid when I was told my tonsils needed to be removed. They should’ve been done when I was younger but the issue was never pushed. From the time I entered this practice, I felt really comfortable in knowing I would get great care. To make it even better, when my husband and I arrived at the surgery center, we both looked at each other and said “This place feels really nice and comfortable!” I was somewhat nervous but every staff member made me feel like I was family. To top it all off, I was wheeled into the OR and knew I had the right surgeon because he had country music playing and you could tell that he was in his zone. Thank you Dr.Mansfield and your entire staff for taking such great care of me."