Kidzcare Pediatrics PC – Spring Lake NC

"Professional and knowledgable staff but on two separate occasions, I was booked for a two month old check up. First visit was mid-day. We waited about an hour after we checked in and never got seen due to the wait being excessive, so we rebooked for an earlier appointment on another day. This time, we booked the second appointment for that day, sad to say, we waited over 40 mins in the back before we decided to simply leave. I have trust in this clinic as a whole, the knowledge and care for the children are top tier but I do not trust this staff with being punctual with appointments."

"My sister and I came in for a regular check up and the medical assistant, Kimberly (I think was her name), she is Hispanic, was very sweet, understanding and helpful. The doctor referred me to other doctors to get treatment and the receptionist was also very kind regardless of how busy she was. The wait time was not long either."

"Customer service representative at the front desk and Dr. Torres are very good at procrastination, as well as, lax when it comes to doing their job. I drop a form off for the doctors signature on a Monday and Dr. Torres was out. So the front desk told me to pick up the form No later than that Friday. I checked Friday and was told the signature page was missing and told it would be ready Monday for pick up. Monday I came and it wasn’t ready and I was told to come, tomorrow or it can be fax to me. As soon as, I receive this form, I will select another pediatric provider for my children. I recommend parents select another Kidzcare pediatrics provider or provider, if they want competent, reliable, dependable, courteous and professionalism. The worst when doing kids physicals."

"I love the Springlake location! I come here and bring my 3 younger children and my granddaughter and I absolutely LOVE, THIS OFFICE ESPECIALLY I especially love Alison, she is so good with the triage, any and all test she has to do specifically the COVID, flu, and strep test, she’s not impatient and she talks to the parents and the children and makes the appt easy for us! Thank you Alison, thank you to the front desk especially the lady on the right when you come in with the ombré hair and the doc! We really appreciate you all so much!!!!!!!"

"Me and my wife waited there for long time. Our kids appointment was not until 2:15 did not get to the back until 3 o’clock. Then the doctor decided to come in at four thirtyish. we arrived 15 minutes before the appointment. Then we also had to wait for our kids to get shots, which also took another 20 minutes knowing they close at five. If anybody is planning on using them as a pediatrician definitely do not recommend unless you don’t mind the wait time. Also, another thing if you do, choose another location with the same name, they are connected and they definitely do not call you to let you know your appointment is canceled before coming up there. They will tell you when you get there they tried to call you knowing they did not."