Duke Sleep Disorders Center 400 Elf Street, Durham, NC 27705

"Literally takes months for each step of the process. Took 6 months to get an initial home sleep study, then another two months for a follow-up appointment. Was going to take another 6 months for another in-house sleep study, but thank goodness the doctor said I could bypass that. Now it's been almost a month to get my CPAP because I keep getting the runaround between DSDC's office and their CPAP provider. For as much money as all of this costs, you'd think they would have adequate staff and equipment to make this process less painful. I almost have an easier time dealing with the airline companies than the Duke Sleep Disorders Center."

"To preface, I never visited the Duke Sleep Center, so this review is based on my attempt to make an appointment after a referral from my doctor. I was referred to Duke Sleep Center by my doctor's office in February 2023. I called the sleep center numerous times to follow-up on my referral and, if my call was answered, I was told that they never received it (I left multiple messages and never received a call back). I spoke to my doctor's office on multiple occasions to ask when they sent the referral and if they could send it again (I even received a specific fax number from the Sleep Center) and every time I followed up with the Sleep Center, they still claimed they never received the referral. I've heard from multiple people, including other doctor's offices, that it is a nightmare to try and get into the Sleep Center. I understand if they are busy, but the lack of follow-up and general lack of concern or interest in referrals is completely unacceptable. I wouldn't have even minded being told that my appointment wouldn't be for a few months, but to never receive a return phone call is really disappointing. I ended up using a home sleep test in Sep 2023 that was provided by a different doctor and the process was very simple. Home sleep tests don't generally provide as much data as an in-person sleep center, but I felt I didn't have a choice. So, while I've never been to the Duke Sleep Center, I would caution anyone expecting to visit for a sleep study to be prepared for months of frustration. It's really a shame since the reviews from people who've attended appear to be good overall. I guess I'll never know."

"The new sleep lab is wonderful! The beds are comfortable, and the rooms are like a nice hotel. Of course the test itself (and the EEG glue) isn't fun but that's par for the course. Any of the reviews before February 2023 are of the temporary hospital location or the old location at the Millennium Hotel."

"I went in for a sleep study last night and I couldn’t be happier with my experience. Kim was my tech and she was extremely informative and helpful. She thoroughly explained the process, allowed me to ask any questions and was gentle with the process of hooking the electrodes up to me. Highly recommend!"

"Great experience my first sleep study. Tina was my technician and help her. Tina and staff did a amazing job. The room was very up to date and the bed was very comfortable. I will work for family and friends to the millennium hotel a.k.a. Duke Sleep Study which is on the fourth floor."