Duke Otolaryngology South Durham

"Did not see oreo wrapper down my throat with camera"

"I wish I could give ZERO star if there was an option. I received their service on August 23 due to my hoarse voice problem recently. It was a refer from Raleigh ENT. During the entire visit, Dr. Alissa Collins and another consultant received me. The entire visit included some basic behavior survey and a laryngoscope diagnostic. After less than 3 weeks, I received a bill total of $1520 (scope - $733; Behavior and Quality Analysis-$349 and Office Consultation - $438). Since I am in high-deductible insurance plan this year, I was asked to pay $1119.59 from my pocket. OMG!!! During the entire service, nobody ever mentioned to me even a single word about my financial responsibility. More ironically, after the visit, Dr. Collins recommended a more aggressive diagnostic procedure for follow-up. She claimed that she was concerned about a small pink area but without providing any reasonable rationale behind. If not because I insisted to speak to a financial consultant, I would never find out that recommended DIAGNOSIS procedure would cost me over $3000 from my own pocket. Even more ironically, after the service, I received different calls from their nurse assistant and admin, the one same reason for their calling was trying to push me to make my next appointment for that over $3000 recommended service. BTW, I did ask Dr Collins for any alternative cheaper and more conservative option, but she said no. And also I provided my insurance card at the time when I checked in. So they should easily know how much of their service cost and how much I would have to pay for any service they performed or recommended - if they want to!! Would never go back there again."