EmergeOrtho - Wilmington - Shipyard

"My provider took the time to make. Sure I understood every detail and option regarding the purpose of my visit. When I said, “it looks like this is going to end up with surgery she actually talked me out of that option, even though that would mean a lot more money for them. She said the recovery would be really long and difficult and she wanted to avoid it if at all possible. EmergeOrtho has been through lots of growth over the years and suffered the growing pains. But, to my surprise they have “Emerged” (pun intended) as a professionally run, staffed and respected orthopedics provider that I would not hesitate to use or refer others."

"Check in is smooth particularly if you complete the online form prior to your visit. Ashton was the assistant for the rooming process. She was so friendly and explained what to expect for post op follow up. Had x-rays done as it had been 18 months since the original imaging. The radiology technician was able to get all views needed quickly. Dr. Hocker was pleasant and kind as he explained my upcoming surgery recovery period expectations. I have full confidence in his skill as a surgeon."

"Dr Free was great helping me understand what was happening with my spine. The problem was my appointment was at 11:00 am I pre checked in on line like I was asked to do and went to the front desk where I was thanked for doing so was told to go to the waiting room where I sat for almost 2 hours I asked the female assistant that was getting patients to see the doctor and asked her if they forgot about me she asked who my doctor was and responded she doesn’t work for dr free so I called the number on line which happen to be the wrong office, but she said she would get in touch with Dr Free assistant. She eventually came out and told me she was sorry that they never checked me in correctly and that I could come back at 1:15. Because the doctor was out to lunch by then which I had to do I could understand if they forgot about me, but they didn’t care for one of the Assistance that told me she doesn’t work for Dr Free instead of trying trying to find out what went wrong so I started at 10:45 being early for my appointment and left around 230 for mistake on their part. Thank you."

"Totally delightful! Even when you’re 77 years old and falling apart! Smiles and patience and an informative session. Jill is experienced and knows exciting new alternatives!"

"This experience with EmergeOrtho gave me such peace of mind! I had no idea what happened to my back but Renee Wall gave me 5-star service and was so helpful. She thoroughly explained everything to me, got the needed test set up and put all my worries to rest. I am so so grateful for her thorough care and concern. They were very timely in getting me in and out & her assistant was so kind also. Very blessed to have been Dr Wall's patient!"