Walgreens,

7400 Chapman Highway, Knoxville, TN 37920

"I had an appointment for my 2nd shingles vaccine. I signed in at the pharmacy 10 minutes early. I sat and waited 40 minutes and finally told them I had to leave if they could not give me the shot soon. They checked again and told me someone would be calling me soon to give me the shot. I waited another 20 minutes and went back to the desk and told them I could not wait any longer. I was told they were having trouble getting it entered in the system and if I stayed I would have a 15 minute wait even after the shot. I understand it gets busy but seems as if everyone else was being taken care of and I was ignored. If they would have let me know this sooner I would have been fine with coming back another time but don’t leave someone sitting for an hour and then tell them this. My time is as valuable to me as theirs is. I will not go back to this Walgreens for any vaccines in the future. The last time I was there I had 3 vaccines and only had a 10 minute wait. This was just plain bad customer service. And not even a sorry for not taking care of me. An appointment here meant nothing. I guess I would still be sitting there waiting until closing time if I hadn’t said anything to them."

"We stopped by to pick up a few things tonight and found the store immaculate. The employees were extremely helpful and we found everything we needed. The store was easy to get in and out of because of ample parking."

"Absolutely hands down the worst Walgreens Pharmacy in our area. I worked for 4 different pharmacies with Walgreens after college and have never seen a store managed so poorly, The management at this store needs to make some changes, or the district needs to look at changing the management."

"This is the best Walgreens, everyone who works there is extremely courteous. They are always quick and super helpful."

"The pharmacy hours have been cut down to nothing, and if you have a telephone question, forget it. I have been on hold for 35 minutes. Ready to switch to a company that cares as much about the customer experience as they do about their bottom line. Disgusting."