Advance Auto Parts

"Bought some Relays today and ended up needing a wiring harness instead of relays. They refused to return the unused relays they just sold me 20min prior. It should be company policy to advise the customer, that once you purchase this item. It cannot be returned. I advise not purchasing anything electronic from Advanced Auto. Also starting Monday I will no longer be using the Commercial Account for my business as well, it will be sent to AutoZone down the street. Although this was just $30, I spend $30,000 per year with my commercial account and will no longer do business with this company. ✌️"

"Albeit, I didnt visit this store for auto parts this day. This Advanced Auto Parts is designated a UPS Access Point. This day hasn't been my only time dropping off 3-4 Pelican cases to ship at this store. Typically with no problem at all. This time there was an elderly guy, not the usual young folks working. This guy had thin hair, or bald with glasses. As I started to walk in with two of my cases, he bellowed out "CAN I HELP YOU?!". Of course I replied "here to drop off for a UPS pick up". He barked back to me saying that they're an Access Point not a UPS store ,we don't take anything over 40 lbs!" I then, in reaction said "really?" and almost explained that I've dropped these cases off there before, several times. But I didn't because this guy already had an attitude towards me for walking into his store. He also assumed all of my cases were over 40 lbs. When only one of my cases was 2 pounds over his "weight limit". With his attitude I didn't want to leave my sub-40lb cases because I had no comfort in knowing if my parcels would have been transferred to UPS. As I left with my parcels he glared at me like I stole 30 seconds of his life. At his age maybe he needed to make the most of his time. Though this was not related to purchasing auto parts, it does show what kind of customer service you can expect from him. I say "him" because everyone else I have had interactions with have been stellar. This guy is the one bad apple that's ruined everyone else. I'll be going to Auto Zone for my auto needs from now on that's 1/4 mile closer for me."

"The two young men that helped me the past few days were very helpful, professional, and kind. I've had a rough few weeks getting car parts in a timely manner and they were able to get the parts I needed quickly and when they said they would and their prices were cheaper then I expected."

"This is my local auto parts I came in to buy a 12 point socket 21 mm which I thought I would need to remove a lug nut. It turns out a friend of mine removed it with an impact wrench and I did not need the 21 mm socket, so I go in for a refund for $5.99 and the guy at the counter says no refunds on tools. Are you serious? on my way to O’Reilly for my next auto parts shopping"