Western Carolina Digestive

"Poor communication towards their patients. It is almost imposible to speak to anyone about any issue you have with WCD. You are stuck in a never ending voice prompt that always ends the same way, "Leave a message and we will get back to you. It is as though their time is so much more important than yours. Even to pay a bill you have to wrangle a never ending voice mail, button pushing, listening to upteen instructions, phone tag. The Doctors are great and do a good job. But get ready to sit and wait if your trying to get someone to answer or return a phone call!"

"So far my daughter has been rescheduled because the Dr. Is suddenly off that day. It might not be important for them but she continues to have issues. Wouldn't recommend at all."

"I took a friend for a colonoscopy since they require a dedicated driver after the procedure. The reception was professional but could have been a bit more personal. The facility, the waiting area are bright and spacious. The nurse was a real sweetheart. My friend was put under anesthesia and obviously can't remember anything. The nurse called me twice with an update and also let me know when to pick up the patient. It was a good experience especially the way the nurse handled things. Thank you, waiting for results."

"I have minor age twins that had an appointment. The receptionist was incredibly rude and disrespectful stating that I could not go in with them, and when I again told her that they were minors, she was rude., but I was allowed back with them. She also demanded a copay for their insurance when i have never had a copay for them.The dr was awesome. However after receiving the required scans, I can not return their call as it seems their phone system is messed up.. I have been called and given results for 1 twin, and am waiting the results for the other and again can not call and find anything out due to automated answering just stopping and am unable to get anywhere."

"0/5. Reception lady was *extremely snarky and rude*. We drove 45 minutes to be told the appointment was for the next day (there was a same day cancellation anyways). Receptionist had nothing but double standards and attitude. She did not want to listen about me having to be there because i have medical power of attorney over my mother (the patient), and got very rude with us and attempted more than once to try to tell me i couldn’t be in the building. Doctor completely disregarded our concerns and questions and gave the worst instructions for a diabetic patient. In the end it was just another bill to my mothers insurance company while we left with 0 answers and no help. Travel to Asheville or Atlanta to get quality care and answers."