Mountain Medical Associates 600 Hospital Drive, Clyde, NC 28721

"Ridiculous! My wife's in Liver Failure and her Dr sent a stat referral and, they can't see her for a week and a half? Absolutely unthinkable."

"Dr. Mark Pankonin phoned at 8:30 the night before my procedure to cancel my colonoscopy appointment, saying his return flight home had been cancelled. Understandably, this can happen. Though I had stayed home for Thanksgiving to ensure I completed the fasting and prep solution in good order for my procedure. And had spent a large time that day in the bathroom clearing out; and was miffed that it was all in vain. And I am not totally accepting that Dr. Pankington had done all he could to get to his responsibility w me (and presumably to other scheduled that day for their colonoscopy). Had other flight options been considered? Why was he flying the night before he had scheduled himself such a major responsibility, when his patients had made good on their responsibility? So, I gave a satisfaction rating accordingly. The colonoscopy is one of the most invasive out patient procedures there is. Being probed up the rectum, when wiped out by the prep, anesthetized, having had to arrange for a driver - causes a lot of patient stress and anxiety. And those patients deserve the utmost care and support. A conscientious practitioner needs to ensure they get it. So, no Dr. Pankonin, I do not accept that "there was nothing (you) could have done" about leaving myself and the other patients mistreated."

"Not a very professional operation. I’ve been waiting over a month to see a G.I. doctor on an ASP referral. When I finally went for my visit. There was obviously no effort to prepare for my appointment they claimed they did not have my medical file or information but yet they knew about the current prescriptions I was on. They decided to order lab work that was done less than three days ago without even trying to figure out why they don’t have the file that was sent with my referral. I was charged $270 for them to check my blood pressure and they wouldn’t even schedule a follow up appointment for after they actually look at my file. If this first visit is a indicator of how this practice operates I will definitely be looking for a more Professional practice"

"The most disgusting, heartless, rude, argumentative front desk people you will EVER encounter. I am not a patient here, but my sister is. I am her caregiver, she has Huntington's Disease. I make all her appointments for her and drive her to them because she can barely speak and can not drive. I have been taking her here since she was tested positive for HD in 2015 (Dr. Vavra...who was PHENOMENAL by the way), but today was the final straw. We have NEVER been treated kindly here by the front desk people that work here. Today we were DENIED an appointment! The woman I spoke to told me that there was a cancellation with my sisters doctor (Dr. Palay who is also PHENOMENAL) the next day at 4, then proceeds to tell me to call elsewhere!!! SERIOUSLY?! This place is an absolute joke. I read the previous reviews about these nasty front desk people they employ, and all they do is send some prefabricated response to call some number and complain. These reviews are going back 7 years! They CLEARLY do not care about their patients at all, or they would have done something about this mistreatment years ago, NO ONE deserves to be treated like this going into a medical office in need of help."