Lids 5512 New Fashion Way, Charlotte, NC 28278

"I wonder how corporations stay in business, paying employees to do absolutely nothing. But I guess that is the reason why the people who work there work there. Because they couldn’t make it in a real job. The girl Emma, literally was on the phone from the second I got in there until I left. And God forbid you asked her to look something up. OMG. I asked her to look up a hate, she gave me soliloquy on if it’s not out, Girl look the hat up, so I can order it. She told me I could. Cool. What’s her purpose? Management Look at the tape from 11/5/23 at about 2:25 -2:45. Hood help must be hard to find."

"Matt was honest about a color to go with my shoes . He matched the hat exactly to the shoe color of my outfit. His attitude and approach was well respected. I’m coming back here soon."

"Had an amazing experience while shopping for a jersey and an hat. Mat was very helpful. I will be back."

"The most frustrating shopping experience. They are never open when they’re supposed to be and the staff are about as friendly as Jeffrey Dahmer. Just tried to go in today and the doors are locked and no one is there again for the 900th time! So many customers turned away because the business is literally not open on a Saturday at an outlet mall!!!!!"

"Stopped in to lids on a whim with the family with a big idea for a hat. Standing talk and proud with a smile from ear to ear holding the door open for my wife pushing the stroller and myself I met Matt . Wow he was so helpful , told me how easy the process is and I decided to go all in …. The machine however was not team all in and was having a bad day . Matt went above and beyond set me up with Aaron at Carolina place mall with a discount for the trouble. I went ahead and bought the a couple other hats (I wanted them and I felt like I was right at home with Matt’s Truly exceptional customer service ). I will be back very soon for more !!! Telling all my friends about him !"