Carolina Pool Management, Inc. 9333 Forsyth Park Drive, Charlotte, NC 28273

"Lauren at the Mill Creek Falls pool on 6.8.23 is amazing! The girl went above and beyond on her duties including scrubbing the tile/grout. She is super friendly, polite, and professional. Give that young woman a raise!"

"Most of the time I go to the pool I have not had an issue with any of the life guards providing services. They do a great job. However, On June 21, 2021, Michael arrived after 3pm and there were children in the pool. And he was not sitting at the life guard post. Instead he was on the phone speaking " to a manager" I informed him that children were in the pool and he could take his phone call at the life guard post where he can watch the 3 children that were in the pool. He continued staying he was on the phone with Anabelle. This posed a danger to the children in the pool as they were left unattended. He showed no interest in supervising the children that were in the pool. As a HOA payer it is imperative that children in this community and every community that employs a life guard be watch. By the life guards on duty. Rescue swimming versus leisure swimming is two different techniques, which is why we are not allowed to swim at our HOA pool without a life guard present. It takes only ONE time for a lifeguard to not perform their serves for a tragedy to take place."

"We have worked with Carolina Pool management for years and could not be more satisfied. They are prompt, responsive and always willing to help make the pool a great experience for our residents. Our attendant Immacula has been a great addition and helps our pool run smoothly, our homeowners really enjoy her."

"The worst pool manager company that Berewick ever could hire!!!!! Constant inconsistency in rules. Each lifeguard has its own interpretation of the rules. Lifeguard cleaning personal vehicle during working hours while another swinging on lifeguard’s chair until they flip on floor and call for help others all the way on parking lot. Completely waste of our money!"

"CPM has been our vendor but more importantly our partner for the last 3 years. Starclaire Swim Club managed their guards and pool maintenance internally - then CPM was added to our business plan and it was the best decision our Board has made since I joined. Easy to work with, great customer service, professional staff. Thumbs up!!!!"