Caiyalynn Burrell Child Crisis Center

"I actually had gone there twice back to back. At first they were kind and then I went back again and they really switched up on me. Definitely not trained whatsoever, the staff tahts for sure. Does not know how to properly deal with mental health. I do not recommend sending anyone here unless it’s short term to get away for 2 weeks at most. Definitely not long term, can be very detrimental to you or your child’s mental health. Completely traumatized honestly, in my experience extremely triggering and has since developed an extreme fear for hospitals. Probably the worst hospital I’ve been to! Some staff were okay but most were rude, very unprofessional. You sit in a room for 8 hrs, barely get to go outside maybe 30 minutes max a day. A super small place, crowded you watch tv all day and they call that therapy. I will say they do actually have therapy now did not at first. Honestly I did not click with the therapist and she does not pull everyone and u might see her once a week or 1 every 2 weeks. Her group therapy is not helpful whatsoever, however individual is pretty decent in my experience. The supervisor is very stressful and director. They are very negative if I will say, a lot of the staff have their own mental health issues they should definitely work on before trying to help others because it is EXTREMELY DAMAGING to the patients mentality. Holidays there are terrible, you only get a 10 minute phone call and 10 minute showers which is absurd. Even if u stay there for months it’s the same rules. I think it’s very uncalled for them to not allow a phone call on the first night. It is extremely sad and scary for the patients no matter what age, added stress. They only give you 5 minutes for hygiene which is also insane. It’s unfair to people who have acne and ocd to put time on things like that and so short of a time not to mention. Like you have to brush your teeth, wash ur face, put on face medicine, chapstick. That’s not enough time whatsoever. They also will go in and cause a scene when u go over 10 minutes even when responding. They will take your hygiene for back talking or not following the rules. They will take your basic rights and use it as punishment. They won’t let you see your parents or family if not participating on watching tv in the day room. So for example if you are in a depressed episode and go to your room against staff they will then punish you for you by telling everyone you’re being defiant. And take away visits, you will be shamed so hard by every staff there. They don’t even go to school for mental health to be there. I personally suffer with bpd and alot of other Illnesses and they stigmatized me so hard . They called me manipulative, and told other patients to not be friends with me because I will only cause trouble. They disliked me for no reason whatsoever. Just because I was there for so long and when I would tell my guardian they would listen to the phone calls on speaker. Then would write it down and comment on my responses and would say I was lying and manipulating the situation. Everyone would know everything I said in the whole building and would shame me. I felt so alone when I was there. They definitely re traumatized me when I was there. Some staff there were kind to me but a lot got fired unfortunately. They are severely under staff aswell."

"I was sent there first from April to May then from August to December of this year and as much as i fought it it truly helped and i’m so grateful for the place and the people i’ve met there:) the staff were always amazing and understanding especially weekend staff:) it’s a good place to get help. love you Matthew, Miss Jewelzzz, and Mr Holdon:))"

"It's taken me a long time to come write this review. I came here in July of 2017 right after they opened, I was the second female patient ever here. (My red handprint is pretty high up there lol) This place saved me, Jenna saved me (I don't know if she still works there). The woman who did yoga with me saved me. The man with dreads to played cards with me saved me. The nurses and owner as well. I was a teenage runaway with substance abuse problems and in foster care under a not so good worker and had mental health issues and if I hadn't of been put here and met the people I did I wouldn't be where I am today. I don't even know if I'd actually be here today. The staff here are amazing and they made me realize there are people out there worth living and doing better for. Not even that but that IM worth living and doing better for. I still have all of my notes from the staff when I left. I have all of my coping papers and activities I did with my friends I made there. It helps me remember I am worth it and everything I hold onto from this place reminds me that even strangers can love you. I am now 22 and a mother of two (one on the way) and a college graduate. I would probably be in a completely different place if it wasn't for this center. They advocated for me and helped set me up the best they could when I got out and I'll never forget the care and compassion I received. Would highly recommend this place for any parent of a teen that needs help. The staff TRUELY cares for the patients and I can vouch as an adult now who was a teenager there, that it truly helped me love myself and created passion and empathy where I thought there was none. Love this place and I wish well to all of the staff members who helped save me. Wish I could hug y'all one last time"

"I was here about 2 weeks ago and it really helped me change. It gave me a different point of few of things I didn’t see before I went. Most of the staff were really sweet especially Chelsea and Regina."