Mosa Pet Spa & Resort

"We took our dog to Mosa for grooming a few times. Our dog was always afraid to be taken back by staff and would not go unless we walked her to the gate where the groomer then took her to the back of the house. On the last groom she received from the business, she got razor burn on her paw. It became infected and she experienced a lot of discomfort because of it. The next time I took her for a groom, because I was understanding that mistakes can happen and it must be very difficult at times to groom a dog, I asked to speak with the owner to discuss the matter. Her response was that I “should’ve told her sooner” about the incident. I was not asking for a comp, money back, or anything else - I just wanted to let her know about the experience because I expected her to have compassion for animals and their comfort. She continued to fight back at everything I said and interrupt me when I spoke, in a very rude tone, and never apologize for injuring my dog. I ended up cancelling the appointment that day after this conversation and we have found a groomer elsewhere. When I cancelled the appointment, her response was “ok” and walking off - extremely unprofessional. I have never experienced an interaction like this from an owner of a company. I understand people have bad days, l and we never truly know what’s going on in a persons’s life to cause poor behaviors, but this was beyond that. To have a complete lack of respect and care for a customer and for injuring an animal, is was heartbreaking. Overall it was a very disappointing experience and we will never go back here due to lack of trust, lack of empathy, lack of respect, lack of care and love for animals, and lack of care provided to our loved one. It felt very much like the do not care about animals and they do this job for the paycheck, not for the love of animals. There is no passion for this company when it comes to grooming dogs, which therefor leads to lack of love and care for both pet owners and animals."

"We have used Mosa twice - the first time, our bernadoodle was left too long (not what we had asked for). The second time, he got trimmed right but after some shade about how long he was…I am not arguing about the quality of the 2nd grooming. The customer service, as evidenced by numerous reviews here, was completely lacking. We attempted to call them multiple times throughout the day to inform them about our dog’s recent vet visit to make sure all was good to bring him at 1pm. After leaving multiple messages and repeated calls, a human being finally called back around 1145am. Given we were coming from Durham we had no interest in making the haul if they wouldn’t take him. The vibe that they have 1:1 service and know the pup seems very counter to the aggressively robotic “if you are not here in the Grace window, then you are outta luck vibe.” The individual my wife spoke to as she called to inform them she was running late was met with repeated “if you are late, we cannot accept him”. Even when asked “if I am in the parking lot at 1:55 and walk in at 1:56 are you going to turn me away?” - “yes we will”. I own a small business too and understand and respect a need for boundaries to respect both your time and your other customers. That said, I would expect a self professed premium experience (as evidence by their pricing) to provide some grace if your customer is actively engaged in trying to work with you. I sure didn’t get a $1 a minute for every minute I stood in the lobby waiting for someone to come up to the front to allow me to pick up my dog. Quality of grooming aside, we will not be returning to Mosa based on their complete lack of customer service."

"Love this place! I’ve taken my dogs to several groomers and hands down, Mosa is the best! I know my two pups are in great hands when they come here. Plus, I love that they focus on one dog at a time and they don’t end up spending all day at the groomer. Thank you Mosa, you guys are awesome!!"

"Just had our 6 lb Morkie groomed here. We are very disappointed in the customer service offered by this business. To begin with there are many expectations of customers such as a particular drop off procedure and a penalty for late pickups as well as a 48-hour touch up period that only customers are required to comply with. The staff and business owner can make a mistake or not follow their own rules and yet there is no grace for the customer. Mosa’s drop off policy requires customers to text upon arrival to be let in the building. Understandable rule. My husband arrived at the appointed time (early as required by the business) and texted to alert them he was there. No response. So he continued to wait with our dog in this heat. When they finally let him in, he was told that he was late. Later at pickup -my family was again early as we had been informed there would be a $1.00 per minute late charge. The dog was released late. Again, no consideration for our time. I was out of town for business last week and did not see the dog until Friday. At that point I noticed the groomer had left one side of his face significantly longer then the right side. So much so that the hair was covering his left eye. It wasn’t until Wednesday - a week after the grooming - that I was able to call Mosa and request that they fix this. I was promptly informed that they have a 48 hour touch up policy, but would, this one time, fix it at no charge and offered one appointment time the next day to fix it. Unfortunately that time slot did not work for us. I asked for another appointment time and was told to make an appointment the following week - where I would have to pay a fee to get the mistake fixed. I understand businesses have policies and there are good reasons to have them. This situation though was caused by a mistake on their part. The lack of flexibilty in getting my dog back in (only offering us 1 appt slot - so very much a take it or leave it response) was not appreciated. While I do appreciate their effort to make it right, for this much money - one of the highest rates for grooming a 6lb dog in the area, I feel that there is not enough grace given to customers - who also have busy schedules. Given the good reviews (which is why we choose to try this business) I am sure there are plenty of customers that are ok with this way of doing business. I am not one of them and will no longer take my dog here for grooming."

"I cannot recommend Mosa enough! Amanda and Caitlin are true professionals, they are dedicated to the care of your pups and have an eye for detail. I have a rescue who can get grumpy and nippy during his appointments but they always welcome him back and give him special care and attention. Some groomers rather not work on dogs like this but they need help too! I’m grateful for them. They are also experts on dogs with skin issues/allergies, at Mosa they definitely know how to deal with this and not aggravate their skin more. My pup always comes home looking great and and smelling AMAZING. This is not your typical grooming shop they are heavily trained experts in their field. If you’re looking for the best in the triangle your search is over, this is the place!"