Prisma Health Pediatric and Internal Medicine–Patrick Square 101 Chapman Hill Road, Clemson, SC 29631

"Pre-approval requires 5-15 days. When did the doctor submit the request to Baptist Easley? 15 days ago. When did Baptist Easley submit it to the insurance? 4 days ago. Waste of time and money and mental health."

"There is something wrong when the first words out of the mouths of the front desk people is about insurance. They do not care about your health so don’t waste your time. They would not even take my blood pressure when I walked in one day with chest pains. They wanted to charge me $75 for a follow-up visit and that was with insurance!"

"Caitlin Jordan, FNP is simply amazing. She is so compassionate and truly loves her patients. She takes time to listen, and goes above and beyond in her care. Every time I have ever gone to her with a concern, she makes sure it’s resolved, or refers me to the appropriate specialist. She is the best!!!"

"Today was the final straw for myself and my family. Received a call ( less than 2 hours prior) canceling our appointments which were made at least 1 1/2 weeks ago to receive our flu vaccines. I do not think I would ever be allowed nor would I want to cancel an appt with such short notice. I was told they were ‘out of the vaccine’ and would need to reschedule. My husband had blocked this scheduled time out of his full work schedule to get the vaccine. I reminded the caller that I am a high risk immunocompromised patient to which the caller responded that they were out of vaccine for people my age. Oh, so you are Not Out of Vaccine?!? I am supportive of quality care for our elderly population. However, this made me aware that they are indeed NOT out of vaccine and are making poor medical care choices by not caring for and protecting high risk patients. As I stood up for myself in a direct but professional manner the caller asked me if I always spoke this way to her. As she asked this, her coworker did not hide her laughing in the background. I only get direct when I am fighting to protect my life during times when my medical care team should be advocating for me. Sad and disappointing. This is not the first time this practice has made poor choices in our medical care. May be a staffing or miscommunication issue, but if It means we are unable to get much needed quality care it is a huge problem."

"UPDATE ON 6/20/20 The entire staff at Clemson Primary Care are amazing. Keith at the front desk goes above and beyond to help patients with questions, works hard to get patients in to see their doctors as quickly as possible and does it all with a smile. The nursing staff and doctors are kind, helpful and professional. Most importantly I trust them with my healthcare and finally (after 10 years of looking) have found a medical team who cares about their patients as human-beings and not just another patient to be seen. Jessi Rivera, NP and Dr. Metcalf both see me, my husband and children. Thank you, Clemson Primary for the outstanding health for our family."