Pet Supplies Plus Charlotte - Elizabeth

"I recently visited Pet Supply Plus to use their self-wash service for my rough collie. While the facilities were convenient, I encountered an issue with their staff's lack of customer service. I have a rough collie which is a long hair breed, which obviously takes a little more time to bathe and dry because of the amount of hair, they are double coated, so it's kind of like bathing a husky, about the same amount of time. I had finished washing and rinsing my dog and I was in the middle of drying, probably needed about 4 more minutes, her when a staff member taps me on the shoulder and says "ma'am I need that tub". I turned to her slightly confused and she repeats "ma'am I need that tub", so I asked her "where should I dry my dog, on the floor in the middle of the bath space? because she still wet and is super cold outside and I don't want to walk outside with her being all wet". The lady says "well the gentleman is waiting and I saw on the cameras that you've taken about 30 minutes so we need that tub." I asked her could get 2 minutes to finish drying my dog off, the lady looks at me and says "well I don't know you have to ask him" and points to the other client. I turned to the client and asked if he would mind if I take 2 more minutes and he replied "sure take your time". I finished drying my dog and as I got out of the bathing area I apologized for the wait to this other customer and he replied, "by the way I didn't say anything, I didn't tell them to tell you anything, that was just them". Considering that I am a paying customer and you would think that the store would want me to return so they can continue getting my business, the appropriate way for this staff to address me could have been to say "hey ma'am we normally have a 30-minute time limit per client in the bathtubs, I see that you're drying your dog, would you be much longer since we have another client waiting?" In that sense I would have answered " I'm so sorry, I didn't even realize it, 'll take just take 2 more minutes and I'll be out," and she could have just informed the other clients that it would be 2 more minutes. It's not the end of the world and we don't have to be legalistic but at the same time you can't expect for a customer who is paying to use a service to walk out with a dog that's still wet when it's 28° outside"

"Placed an online order within the hour of the store closing, and it was ready for pickup. Staff was so happy and friendly. It has been a while since I've seen staff working at a chain pet good store that was generally that happy to be at work. Their demeanor, engagement as well as an easy parking in size of the store are likely to make this my go-to store since I've just moved to the area. Well done!!!"

"I've been taking my son here since I got him. I love it and he loves it. Great atmosphere and customer service is 5 stars alone. A huge variety of pets, food, snacks, and even some clothes for your little or big loved ones. Highly recommend and they always have him fresh and clean after grooming. They also have a self wash station so that's a plus also. Go check them out, you won't be disappointed."

"Kirsten the manger is so rude. I’ve heard multiple nursing friends go here to get stuff for their dogs and she was very abrasive and disrespectful! She should learn how to talk to people and act with common decency especially with running a store! Will never EVER be going to this location again as long as she is working. Banks will no longer step a claw or paw in this location ever again!"