Genesis Healthcare Center, PLLC

"Up until last month I would rate this office at a 4 only lacking on communication and scheduling. But, after switching from Joe to Sydney (which was urged by Sydney telling me that Joe’s patient load was too much) I’ve had nothing but trouble. I’ve been charged for screens each month as well as other various charges that I was not told about or asked about prior. Sydney accused me of drug use and threatened, on two separate occasions, to drop me before getting final results. Come to find out that root extract I had been taking caused a false positive initially, but upon lab testing it was cleared up. Also, I take blood pressure and heart medications and was left without refills due to this. Sydney Whitehead is not someone you want to rely on to actually “help” you with your needs. If you’d like to be spoken down to then she’s the one for you!"

"So far I have had multiple 5 star experiences with this office. We see Meg and Joe and they have been excellent. The office staff has been friendly and the medical assistants are super nice and helpful. I love the DPC set up for our kids."

"My husband & I dearly love Dr. Joe Reid! We went to him for years, but after they started DPC, we couldn't afford their monthly fee (& not filing insurance) as we're retired on fixed income! I tried to make appointment January 1st, was asked if we were going with new program. When I said no, I was told no appointments were available!! We surely miss Dr. Joe horribly!! He's a terrific doctor!! So, if you can afford the monthly fee, go for it, I'm sure you'll love Dr. Joe too!!!"

"Everyone at this clinic is amazing. My wife and I see Meg Ellis and she is absolutely top notch! I trust her implicitly with my medical care. She's on top of things and always has answers no matter what may arise. I wouldn't go anywhere else for my medical care!"

"I would not recommend this medical office under any conditions. In searching for a primary physician for my mother, it was recommended that we make an appointment at Genesis as Joe Reid, and others in the office, was taking new patients. We were initially told that medical release forms and other paperwork would need to be completed before obtaining an appointment. The paperwork was completed and turned in at the front office at which time we were told we would receive a call to let us know if my mother would be accepted as a patient. After 2 weeks of hearing nothing back, we called to check the status of being accepted. We were hatefully told that we would receive a call when the paperwork was reviewed. Another week passed and we called again. A message was played that staff was in a meeting, to leave a message, and they would call back. Of course they did not. Today, we made a final call to inquire about appointment status (in order to decide to move on to somewhere else). After a VERY long hold time, my mother was told she had been rejected as Genesis was not taking new patients (which we know is untrue). We again mentioned the person who referred my mom to Genesis because they ARE taking new patients and the lady on the phone barked back "They don't work here, I do". Four weeks my mother (who has medical needs) has been without a primary because of poor management at Genesis. They didn't even have the courtesy to let us know she had been rejected. And whoever is in charge of the phone there should be fired. She is very rude and hateful and leaving one star with this review is one star too many."