PetSmart

"My daughter had an appointment for her dog to be groomed. When she arrived for her appointment, she was told that they were unable to shave her dog's hair. Prince is a maltipoo, and because his hair was a bit matted, they told her to take him to his vet to cut his hair because they were afraid that they would cut him? Are they experienced groomers? Could they use a guard on the shaver so they want cut the skin? We ended up taking Prince to the vet who thought it was weird that they would not provide this service. For $45 they shaved his hair and provided other services. They said they do not have experienced groomers but it was no problem shaving and bathing Prince. She never had this problem with her shiatsu at this same establishment years ago. This was the Morrell Rd. Location."

"This location was so unorganized and chaotic. There was a training class and the trainer was yelling at the top of her lungs, which carried through the whole store. The class was also taking place outside the designated training area which made it impossible to get to the items around them. The cashiers were not able to keep up with their lines - one was way more interested in spending 5 minutes petting a rabbit than keeping it moving. I ended up leaving without anything I needed. Pet Supplies Plus is the better option imo."

"Called ahead to make sure they could take my dog for grooming since she had a vaccine recently. They said totally fine. Showed up and was told they can’t take her after driving across town. They don’t know what they’re doing. Train your people better."

"If this place works for you great , please take this post as just my experience , my dog has been here before and came out great the first time , he does get a bit shakey with appointments but i thought if anything they would call and say nothing was able to be cut as he was moving or biting to much . I got the call that I wouldn’t have to pay for the cut and that he was biting and moving too much but all of his body was cut to almost skin and if that was the case they would have not been able to reach places if he was “ moving to much”. I understand if he is a bit much but I would’ve rather not gotten a service then a dog that I think wasn’t even washed or cut correctly. I did apologize for their inconvenience but i thought from the 1st experience everything would’ve gone okay. Just avoid this place if your dog is a pup and think they won’t have patience with them."

"Odie (dog pictured) has been going to Miss Lucy for grooming since November of last year. We swapped groomers from a smaller local shop due to their odd requirements. Was very hesitant to use a bigger store but was so very pleasantly surprised. Miss Lucy is patient and kind and seems genuinely excited to see him (it’s fine if she’s not but good on her for faking it). Love everything about how she cuts him. We’ve been back now three times and will continue to come back. Odie just received his summer cut. He’s a double coated dog so I asked her to cut him as ethically short as possible. He looks phenomenal!!! 10/10. First time cutting him this short but won’t be the last. I recommend Lucy for all other Australian Shepherd owners."