Publix Pharmacy at Willow Oaks Crossing

"Like others have mentioned, this pharmacy has a bad habit of not having the prescription ready when they say they will. My prescription was originally filled on 6/24, but then put back because there was a note from the Dr to not fill until the 30th. Not Publix’s fault or problem, but I got no phone call about this at all. Then I called on 7/3 at 9:05, they said it would be ready in an hour. So I waited almost an hour and a half before I went there to pick it up. Brandon answered the drive through window and said it’s not ready but should be in the next 30 minutes so come back later. I didn’t, and told him I need this now. After being told they were “a little backed up”, I reiterated that I gave an extra 30 minutes on top of the hour they already said they needed. I was still made to wait until 11 pm (arrived at 10:30) to get my prescription. Brandon didn’t tell me my ID and card were in the bag, “sorry for the wait”, “have a good day”, “kiss my foot” or anything; just silence and then walked away. He was very unprofessional. This was a horrible experience and my wife and I will be looking for another pharmacy. If this team would give a reasonable amount of time they need to fill prescriptions and then just DO what they say they will do, performance would be 50% better. General customer service and basic courtesy would make up the other 50%."

"Prescription was sent in 90 minutes before heading to Publix. Called on the way and was told they would make it and to give them 10-15 minutes. Arrived 10 minutes later. Was told they would start making it and to give them 10-15 minutes. Came back 10 minutes later to be informed that the pharmacist had to go to the restroom and to wait a little while longer. If you can’t do something in 10-15 minutes don’t give that time frame two separate times!! Was just told the pharmacist was away and to go wait in the parking lot. I asked the gentlemen if it could be done in an hour and he could not make that promise. The level of incompetence and poor customer service. Real simple, don’t say 10-15 minutes twice if you can’t deliver on that. Specifically Bryce is the most unhelpful employee at the pharmacy. Was told my the pharmacist that they would immediately transfer the prescription to the nearby Harris Teeter. Drove to the Harris Teeter and it hadn’t been transferred yet. I don’t believe I have ever experienced such professional incompetence in my life."

"The worst customer service I have ever seen at a pharmacy. I’m a cancer survivor and awaiting a kidney transplant(not that it should matter). Since being forced to switch from Harris Teeter due to insurance changes. I was told by the pharmacy that they will not “take the initiative” to contact my doctor regarding prescription verbiage because “at any time, she can be dealing with up to 500 customers in a day” In 3 months, they have never had my prescription ready. Run, don’t walk from this location. I have no problem paying more for the service I require. I will beg Harris Teeter to work with me again."

"I gave it a few months before reviewing in case the first few times of excellent service were a fluke, but I have to say, this place is AMAZING. The staff is always friendly and fast, when they say a prescription will be ready in an hour, when you come in an hour it'll be ready to pick up. The prices are WAY lower than some other pharmacies I can think of. Even the phone service is stellar. Less than a minute wait time, and they don't just pick up to say "please hold," but actually do what you need. I'm so happy I switched."

"Nicole and Jill were very kind and efficient. Nicole assisted me in calling the provider as the prescription didn’t properly get sent electronically. She quickly filled my medication for my daughter. Great customer service."