Firefly Bar & Grill

"It is absolutely way too cold in here for any self respecting establishment. Everyone in their jackets trying to enjoy dinner while getting blasted by freezing air coming in from the door. They have ZERO HEAT ON! Nothing coming from the ceiling vents. Any bar or restaurant I’ve been to with outside access has a heater blasting hot air above the door when open. Our food was cold within just a few bites, better off eating in the room. Went too the customer counter twice about getting the heat turned on, explaining everyone there is quite cold. Management never came out, and no one even came over to see the problem. Telling me it’s cold because people travel through the door is not an excuse. Get the heat working and add a heater to that pneumonia hole! Take care of your customers in the winter, you’re going to get people sick! Miserable experience, but the server Gabi was great, the servers are cold too by the way.. Everyone wearing jackets in their hyped up “grill”. We had to get takeout trays and leave half way through our chilly meal. $100+ wasted, will not be returning. (They give you plastic forks and knives btw) This place promotes itself as a resort with premium dining, reality feels more like a glorified mountain themed Chuck E. Cheese with hotel rooms attached."

"Ordered the steak. Cost 33 dollars and came out ice cold. Had to walk to the bar to get service and place order. Terrible service and terrible food. Fast food would have been better. If you are in the wilderness Waterpark and hotel, do not waste your time on this place. A zero star would have been better, but had to put a one star to give a review."

"If I could give no stars I would. Service was bad waitress had an attitude from time we walked in. Made rude comments to my family. Food was not good ordered burgers all well done they were raw. Server lied told us they were out of Mac n cheese manager said they werent. Prices were too high. The only positive was a nice manager we talk to the second one who did her best to try to make it better. All out bad"

"Truly a awesome place to sit down and relax after a long day of activities. Rather it be with the kids, the wife, or just yourself. Live music, a fire, drinks and the burger I ordered was amazing!!! Keep it up guys. Nice way to wind down after a long day."