Microtel Inn & Suites by Wyndham Franklin

"I will not be staying here again. The coffeevpot in the room did not work, but the front desk replaced it. Then i went to get a shower and the shower head was broken. It was a removable shower head and the bracket that held the shower head was visibly broken off one side. When you turned on the shower, the shower head would fall off.i went to the front desk and she offered a quick shower in the room across the hall. We asked for a room with a working shower and she moved us to another room. We moved and the shower worked, but the TV didn't. We just showered and went to bed. The next morning as we were leaving the front desk lady tried to argue with me that the shower was not broken, she just looked. It was broken. It literally fell off the wall when you turned it on. Not very friendly morning staff."

"The location is great. It is worth every bit of the 60 dollars I paid. Rooms were clean, towels smelled clean and it is very safe feeling. It isn't the Ritz Carlton, but it was a great value for the price. The parking lot was very well lit and the staff was great. Nettie was a hoot. I could listen to her tell stories all day."

"We stayed here on the Saturday night after Thanksgiving, of 2023. The property has a nice outside appearance, the rooms were clean, and the beds were very comfortable. We experienced no issues at all during our stay. Would highly recommend this place, and will definitely stay here again."

"Front desk lady in the evening was rude and unprofessional. A guest came down to let her know their toilet wasn't flushing and was told she didn't know if she would have time to take care of it. She asked the guest if she gave them drain cleaner if the guest would be able to take care of it. My wife had a question about the bill and was told to contact Expedia which is expected but then proceeded to show us another guests bill. The rooms are small but workable and basic, no microwave or refrigerator. The ac doesn't offer a strong fan option but otherwise worked fine. The beds are decent, not hard but not soft either. The toilet is right next to the sink so there's no space on one side but plenty on the other so it's extremely uncomfortable to use. The shower rod was falling off the wall due to what looks like water damage. The included breakfast was basic for the cost of the room boiled eggs, bagels, mini muffins, waffles and cereal. I was expecting more protein options."

"Everything we could ask for and pet friendly to boot! Annette F checked us in and she was so very pleasant, truly made us feel welcome and comfortable. She happily answered all our questions about the area. Brandy in housekeeping was more than happy to take care of our needs for the room, always with a smile. We stayed four nights and had the best hotel experience in our travels, we will return"