Fairfield Inn & Suites by Marriott Gatlinburg Downtown

"The room was clean and well stocked. The TV didn't work well, it was hard to control and would shut itself off. They have a breakfast but I didn't try it. What contact I had with the staff was nice."

"I found this hotel to be clean, bedding to be comfortable and received pleasant customer service. I liked that parking was included. We did not have an opportunity to have the breakfast so I cannot comment on that part. We did see a black bear in the parking lot so we also did not enjoy the amenities in the back patio area out of fear of encountering the bear! Overall, I would recommend this hotel. If looking to explore the main strip area with all the restaurants/attractions, this hotel is a quick 3-5 minute drive but too far of a walk. Parking in downtown is $15-$20 per day, no short term parking available, so I would take that into consideration when planning your day."

"terrible breakfast! box egg! terrible bad!!!! no healthy option! no fruit! refrigerated muffin! There is no room service during your stay! the maid gave me a bag and towel in my hand so I could change it myself! I do not recommend! good location."

"The room is great. The location is good, but it is quite a walk to the strip. Breakfast was good and breakfast staff is very attentive. I have two complaints. We have been here three days and have not received any housekeeping. I requested towels and never got them. I had to go to the front desk when we got back to our room late one night to ask for them and toilet paper. The guy that has been at the front desk our whole stay is terrible. ZERO customer service. You can go stand at the desk forever and he will not look up at you or acknowledge you. He doesn't say a word when you walk by. If you need something, your presence is an inconvenience to him. I'm a Marriot member and I'm highly dissatisfied by the customer service here."

"Great experience staying here . It is close to everything. Parking is plenty and well maintained. The room is clean and spacious. Campus is nicely equipped. There's a swimming pool and a camp fire spot. Price is ok. Breakfast is free and served during a nicely picked time. They clean up at 10:00AM."