Parkway Hyundai Service

"Highly disappointed with the service received. Took my vehicle in last week for an oil change and recall for the wiper blade arm. When driving in the rain yesterday my wiper blade came completely off. They asked me to bring it back in. When I arrived at the dealership all four representatives ignored us for several minutes. A representative then asked if we had an appointment and begin arguing when I explained my blade fell off during operation after the dealership did maintenance on it. He continously blamed the problem on the blade and not the work by the technician. VERY DISAPPOINTED with service at this dealership. Its always great to blame someone or something else on a problem you created. Thank god they don't work on airplanes!"

"Great Department! Got me in quickly!"

"If you have service done here -- VIDEO your car prior to drop off and MAKE SURE TO TAKE lots of PICTURES!! My car came back to me damaged. When we inquired about it... we were met with ATTITUDE and told it wasn't their problem!! Once we insisted they check it, they blamed "CRACK HEADS" and told us it wasn't their responsibility. My best advice: DO NOT LEAVE YOUR CAR at all and ESPECIALLY OVERNIGHT!!!! They do NOT care if your car is damaged or vandalized while in their care and on their property!! As a matter of fact, they won't even pull surveillance so you can make a police report!!! In the words of Brett Lee, the Service Manager, "HOW IS THIS MY PROBLEM?"... little did he know, as soon as this warranted repair was made, I was going to trade in my 2017 Elantra for a 2023... but he just sent me car shopping elsewhere -- all over a $150 damaged door handle that happened on their property and while under their care!!!!!!"

"I've taken my car to Hyundai several times for services and been extremely patient with them. Out of the 5 times I've had to take it in the last 2 years, 1 of those times I had good customer service. Even though while dropping off I overheard several derogatory comments made by the service technicians about customers, I minded my own and received good customer service, to my face at least. Most recently, I had my engine replaced (save yourself the money and don't buy a Hyundai, the motors are worthless). I had my tires aligned a couple months prior but upon my car retrieval, my tires were terribly unaligned. I called to see if something had happened during the engine service and had that question met with "no nothing could've possibly happened", but how did my tires magically become unaligned while they had it for 2 weeks? Nevertheless, I was simply inquiring about the series of events during my service. Robert was the service tech I spoke with and should really focus on his communication and delivery. "If something messes up every time you bring it here, then stop bringing it here." Good piece of advice but considering I spent thousands of dollars here, you'd think one would not want to deter a customer. Overall, very poor service, great ignorance and an extreme lack of patience. I plan on selling my Hyundai because it simply is not worth the constant breakdowns and terrible customer service when attempting to fix the problem."