Mini-City Auto Body 5412 Oak Forest Drive, Raleigh, NC 27616

"Someone backed up into my rear side passenger door and put a huge dent in it (before and after photos attached). I filed a claim through her insurance company the same day and they provided me with a list of auto body repair locations to obtain estimates at no cost to me. I chose Mini City Auto Body because of the raving reviews and the fact that they are affiliated with insurance companies. The insurance company forwarded my claim information to Mini City Auto Body and a representative from this repair shop called me bright and early Monday morning to schedule an appointment for an estimate. I went the same day! Brett assisted me and took photos of my vehicle and provided me with a print out estimate within 15 minutes. My door needed to be replaced, painted, and scratches had to be repaired so it came to approximately $2,459. Thankfully, I wasn't at fault and the woman's insurance company paid for everything (all repairs and rental car). In addition to my door and paint job looking spiffy, the customer service at this location is impeccable. They placed 1 phone call to Enterprise and I was picked up within minutes by Enterprise to go pick up my rental. Overall, following the initial estimate Brett had given me and the follow up calls I received from him to give me updates on my car, to the front desk clerk's superb customer service in person and by phone, their service was absolutely amazing."

"My husband and I chose Mini City Auto after someone ran into the back of me. I saw the reviews, and didn't really know what to expect; not because any were bad, but because I had never had to use a body shop before. During a stressful time, Mini City were very reassuring, and it was great to have it taken care of by someone we trsuted. Kara and the office team were fantastic; very kind and knowledgeable, and they answered all of our questions. They kept us updated regularly, and honestly made us feel like we were the most important and the only job there (when we know they are very busy). Our car came back immaculate, and we are thrilled at the skill of the job they did. I would happily recommend them to anyone."

"I brought our 2014 Honda Odyssey to Mini-City for an estimate after the vehicle was hit with major damage across the front passenger door, side sliding door, and rear panel. Rodney Johns won my confidence with a thorough review of the insurance estimate and explanation of his shop's approach to the repairs. He acknowledged the complexity of some of the work and that his team had the experience to handle the job. Unlike another shop I visited, Rodney was willing to give a conditional time estimate for the work, acknowledging that it could change based on what is found once the vehicle is taken apart. Mini-City worked directly with the insurance company during the entire process, handling supplements directly and not requiring my intervention. Communication during the process was excellent and I was always well-informed of the status of the repairs. The only hiccup in the process occurred when the automatic sliding door didn't work properly when we originally showed up for pickup. The team worked diligently to diagnose the electrical problem and correct it. The end result is a van that looks better than before the accident with no evidence whatsoever that it ever occurred. This is particularly evident on the highway where alignment and balance are very good and road noise is at a 'new vehicle' level. In summary, this team did an excellent job and they were a pleasure to work with. I would highly recommend Mini-City for any level of complexity of body repairs and I would not hesitate to return to them for future business."

"A very satisfied customer!!! Mini-City was listed as a ProFirst Certified body shop for Honda vehicles. I made an appointment for an estimate on-line (very easy), which was followed up by a telephone call from Melanie at Mini-City. She explained the process, detailed what I needed to do next and what to expect. After the on-site estimate, she followed up with a phone call to schedule the work. The work was completed early and you can't tell any work was done. Very professional. While I was having the work done, Mini-City came highly recommended by a automobile professional. Kudos! Thanks again for the high quality work and professional attitude."

"My car was unfortunately backed into only one day after I purchased it. Mini-City was recommended to me by my car dealership, and I could not be happier with my experience. It is clearly a family owned business that cares a great deal about their customers and the work they perform. They worked directly with the other person's insurance, and made the whole situation as painless as possible by giving me periodic updates as well as fully explaining everything that was to be done. My car turned out great and looks as good as new. I cannot thank them enough for that. Highly recommend!"