Autohaus Import Service 6814 Davis Circle, Raleigh, NC 27613

"We had a very bad experience here. Autohaus misdiagnosed a problem so that we then got an incorrect repair. We paid *a lot* for the incorrect repair. They admitted the incorrect diagnosis, but then they charged us a lot of money for the correct repair. Everyone makes mistakes, but upstanding people own their mistakes and compensate fairly. This shop had the chance to take the high road and compensate us for its bad mistake by not charging for the second repair. But they charged a lot. We're out a bunch of time and money because of Autohaus of Raleigh."

"I’ve used Autohaus twice two to do alignments on two different cars. Both were exceptional experiences from scheduling through payment. I don’t prefer to wait for work to be done but their waiting area makes waiting pretty comfortable."

"After a couple years of service I decided not to go to Autohaus anymore. Just wrapped up a call with frontdesk and they seem to be very low in offering services and time to their customers. They explain things in a poor and rude way. I had got some brake and hvac work done this Aug and when I went to pickup my car I noticed that some brake warning sign was on and when I checked with them I was informed that a brake sensor stopped working suddenly giving a false alarm. I was hoping to get my car back in 100% good condition but was given with this surprise.. not sure how brake sensor stopped working while they work fixing some other issues with the brakes and the estimate(last minute) they gave to fix the sensor issue was $$$ Similar issues with coolant top up. I think they also worked on coolant in last year or so and when I went to pick up my car I noticed that it wasn't filled up to the level it should have been and when I informed them about that issue I was told that that's how it should be. I started to see top up coolant warning already and when I called them today to figure out the exact date when coolant was done last I was told in a rude way that the coolant might be leaking or something so they didn't understand what my question was or what I was calling about.. Well if it was just one or two issues with their service I would have ignored it already (which I did a couple times earlier)..but today I decided to quit any relationship with Autohaus knowing those multiple issues and also the way they respond when one inquires about services performed by them previously."

"Really great service, was in & out in 30 minutes for oil change. Staff was so nice, gave me a first timer coupon upon asking, really great people and quality, fast service. No hidden fees, paid exactly what they said over the phone, very professional. Waiting area, restroom was super clean. Highly recommended !!"

"They were extremely helpful and thorough with the diagnostics on my car. Very friendly staff and exceptionally clean and tidy environment. I love that they have a business center for me to work in while my car is being worked on, along with complimentary coffee, water and snacks. I highly recommend this establishment and will certainly be back to get work done on my vehicle."