Riccobene Associates Corporate Office

"Mass merchant dentistry that exemplifies profits over patients. Riccobene contacted me about my concerns and I did. They never replied, so right on brand."

"My family (7 of us) have been seen in their offices since 2011. They used to be really good and billing was a breeze. This started to decline and now is at an all time worst. I lost my husband 5 years ago and still fighting with the state on $400 overpayments they never paid back and he is deceased now so it’s harder. Then my son had oral surgery and they told me my part was almost $1100. As a widow with single income, I paid it (minus the $600 I had already overpaid from previous services they refused to refund.) Then my insurance paid almost everything else and they still refuse to refund me the money they owe. I have called and left multiple messages. I’m definitely looking for a new provider."

"I have been a patient of complete dental in Leland and it was recently purchased by Roccobene dentistry. I scheduled my annual visit with the new organization at the former complete dental location. The visit was great and I saw my regular dentist. After my check up , I was schedule for a follow up visit to fill a small cavity . One day before my appointment , I received a call informing me that my insurance only covered dental work associated with accidents ? I explained that I hade the same plan with complete for three years and you should have the information in the files. The women responded that she would check the files and call me back but that I should not come for my appointment unless I wanted to pay the full cost of the work. Long story short, No returned call, no appointment and now I am looking for a new dentist . The new organization is completely screwed up and can’t get their act together . I am sorry for dr gough and her staff for being stuck in that mess and I will miss them ."

"I bought annual membership. However, my husband job transferred to GA just a few months after purchasing. I emailed that we were moving and even asked if they had a location near us so that I could utilize my membership that I had already paid for. Nothing near me. They still automatically charged my debit card for another year! I can’t get anyone to answer my phone calls or return my calls. I’m so upset. Think twice before you give them your cc info. They had no right to continue to charge me when I have been gone for 6-7 months! I’m furious and I would not recommend them because of their lack of communication. They should have SOMEONE answering the phone!"

"Best dentist offices ever. Been going for 19 years! They are wonderful, professional and so kind! Thank you Dr. Riccobene for all you do for your patients in all of your locations and for the folks in the communities you serve!"