Finish Line 6910 Fayetteville Road, Durham, NC 27713

"Store policy says: “We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the items) can only be an exchange or store credit issued in the amount of the lowest price at which the items) was offered for sale in the 45 day period prior to the return.” But I called in to make you guys were going to let me exchange my shoes for a smaller size (because it was a Christmas gift) and you said “sorry but policy has not been updated”, please take care of it and fix online store policies!"

"Ordered a pair of shoes for pick up that were 100 percent in stock. They canceled my order, i went into the store and the size was brought out to me (did they really look for the order) …. Also when I walked in no one greeted me. I had to find the guys in the corner to help. As someone who works in retail that was a terrible experience."

"Gave up waiting to buy my granddaughter shoes she wanted when they would not open on time…left at 11:07 am and saw employees still inside talking and ignoring group of customers outside door waiting for someone to open door, took my business to another athletic store towards Belks on opposite end and spent almost $200…."

"Had 3 people looking to buy shoes. 1 person on the floor ( more concerned about a drop of water on the floor than us ) 5 reps at the register ( no customers ) asked for help and they started bickering about who should help us. Came in expecting to spend $5-600, left spending 0 and will never come back..."

"Would give no stars if I could; I came into the store and around the men’s shoe section with the intent to purchase an expensive pair of sneakers. Was not greeted nor assisted. It seemed like only one person was working at the store and he was busy unpacking a box and said nothing even as I stood two feet away from his location. I found it highly inappropriate that he would selectively greet and assist others and ignored my presence. Your staff should be trained more properly to treat all visitors with respect instead of randomly choosing who to assist. After reading several reviews I found that I am not the only one who experienced bad customer service. I will NOT return to that location. Date: 7/7/23"