Men's Wearhouse 5406 New Hope Commons Drive, Durham, NC 27707

"I've spent thousands here in the past and won't be back after today. Went in for a pair of slacks and dress shirt to compliment suit separates I had just gotten a few weeks ago at this store. The young guy dressed in a tshirt and wrinkled chinos couldn't offer any recommendations, and when I asked if I should just look around he readily agreed that's what I should do. Obviously I wasn't going to get any help so I told him don't worry about it and he just said okay have a good one and I left. If I wanted some kid to just ring me up I can go to Kohls, I don't come to Mens Wearhouse for that type of service. My advice go somewhere else that wants to help you find what you want and make money for their store."

"The location at New Hope Commons provides excellent customer service. I was not 100% satisfied after purchase and they refunded without question and gave me suggestions on where to go for the fit I'm looking for. Thank you so much!"

"I’d recommend choosing a different location, any different location. The employee they had on duty made comments to multiple customers making fun of and laughing at their bodies. It was extreme. Plus, it seems like the a/c didn’t just kick out that day. Based on other reviews it doesn’t look like it’s on their checklist to get it fixed soon, so till winter weather hits expect to sweat while shopping. Overall, an almost laughably terrible experience."

"The staff here was wonderful when I came in with my son however the store was unbearably hot. So hot that the customers were miserable, the staff looked exhausted and I had to step outside before I passed out from heat exhaustion. Even my young healthy son was overheating. We left without purchasing anything. It was too hot to try anything on. This is the second time we have been in this store over the course of 2 months and the air conditioning was not working. This time of year it really is more than just heat. It is a safety issue for staff and customers alike. Everyone was sweating to the point of wet hair and clothing. I noticed one of the female employees was pregnant. I felt sorry for all of them, but especially her. Nobody should have to work in that type of heat. We have shopped Men's Warehouse for many years however I think we will avoid this particular store for now. They might even loose a long time customer if this is how they treat their employees."

"We had a great experience at the Durham store when purchasing a first suit for my son. Jenna was top-notch in her customer service from taking measurements, to helping select the right suit and making sure it was ready when needed. She was knowledgeable, personable and made the process of finding a first suit more enjoyable than we had expected!"