Auto Glass Now 1600 South Miami Boulevard, Durham, NC 27703

"I had several issues with Auto Glass Now. I would not recommend using this place. The first windshield they put in had scratches on it. I had to wait to have it replaced due to surgery. When I took it there for my appointment they let me know the new glass they had for my car also had scratches on it and I would have to come back. This was a big inconvenience because this made it six rides to and from the Auto Glass Now that I had to request. After the second glass was installed I didn't look immediately at my car because I was still recuperating from back surgery, but when I did look over my car, I saw three dents over the windshield on my car and glue on my rear view mirror. The rack on the top of my car also has a new crack on it so I can't use my car rack. I called and spoke to the manager in regards to this. I asked if they had cameras in their shop, and they do not. She let me know I couldn't prove the damage was done there. I lost big on this one. If I could do it over I would never go there."

"Physical location had an unplanned and unavoidable power failure that affected numerous businesses in their geographic area. Definitely not their fault. Thankfully our car's window replacement was done before the power failed. They worked with us to ensure we could pick up the car as planned. We are most grateful for the manager's willingness to work with us despite this challenging situation no one could have foreseen. Would not hesitate to recommend them."

"I am writing to express my dissatisfaction with the recent service I received at your establishment and to seek a resolution. On December 10, 2023, I contacted your company and scheduled a windshield replacement for my 2008 Honda Civic Sedan, providing the VIN number as requested. The initial appointment on December 17 did not go smoothly, as the wrong windshield was installed, leading to a subsequent issue with water leakage. Despite addressing the problem with your manager, MJ, and receiving a 20% discount and a full interior detailing as compensation, the second replacement on December 27 failed to resolve the issue. Following a storm on January 9, 2024, I discovered water leakage again, prompting me to return to your facility on January 10. MJ's response was unprofessional, and she insisted on another inspection by a technician before considering a refund. In light of the ongoing issues and the discomfort caused during my interactions with MJ, I sought a resolution elsewhere and successfully had my windshield replaced without further leaks. For your reference, I have documented my interactions with MJ, and you can find the recording on YouTube here: https://youtu.be/CviJNHdELdQ I appreciate the efforts of your technicians and receptionists, who demonstrated excellent customer service throughout this process. However, the managerial conduct and repeated issues with the windshield replacement have left me with a negative impression of Auto Glass Now. I kindly request a refund for the inconvenience and stress caused by this ordeal. I trust you will address this matter promptly and uphold the standards of professionalism and quality service that your company aims to provide. Thank you in advance for your attention to this matter. I will be contacting corporate’s email as well regarding this matter. Images of the incidents attached."

"Very great experience. I has a family issue going on the morning of my appointment. I called to see if I needed to reschedule or could be a little late. They allowed me to be 10 minutes late with no problem. Fast and professional service."

"Very quick and professional service. Rear window was damaged and needed to be completely replaced. Unfortunately they did not have a replacement on hand due to my vehicle being an older model but I was able to locate a replacement on my own and Auto Glass Know was extremely helpful with installing the replacement. They even offered me a discount for the inconvenience of not having the replacement on hand (which they didn't have to do). I didn't catch the name of young brother working on the installation, but he we was very quick and knowledgeable."