Mark Jacobson Service Center 4516 Durham-Chapel Hill Boulevard, Durham, NC 27707

"These guys have gone a long way to restore my faith in service! As an engineer, I really appreciate customer focused, knowledgeable technicians. From the first interaction with Jason McBride, detailed explanations from the technicians (Mike, Mike, and Mike (really, 3 Mikes)), I was thoroughly impressed with the focus, attention to detail, and professionalism. My Tacoma was repaired and I’m 100% happy with Mark Jacobson. Bravo guys!"

"Ladies, if you are nervous about getting maintenance done on your car alone, this is THE dealership to go to. My advisor (Andrew W) was so kind and patient and understanding of my situation, and he also made sure the concerns with my vehicle were taken care of. I even told him my car’s name is Pumpkin, and from then on he only referred to my car by its name! I felt so appreciated. My tech, Jose, went out of his way to send me a detailed diagnostic video of my vehicle! He explicitly told me what he was doing and exactly how much longer it would take. I’ve never had a dealership service drive send me a video of my vehicle— it felt like they were holding themselves very highly and accountable and truly understanding that for most of us, ours cars are a big part of our life and deserve respect! I felt truly appreciated and respected here and their treatment of me has gained them a lifelong service customer ❤️"

"After going here for service appt, I am tempted to never buy another Toyota again, and I have owned them for 17+ years. That bad. The place operates like a factory, no one answers your questions, and they just want to sell you services you don’t need to make them extra $$. Appalling service. My Toyota dealer where I bought the car, sadly several hundred miles away, wasn’t like this at all. I won’t ever go to MJT again—will go to Raleigh instead, when MJT is less than a mile from my house."

"Organized, efficient and on time. More expensive (in some cases much more expensive) than smaller independent repair and service shops that we commonly use. We were there for warranty service so costs were covered and not an issue this time."

"They could not help with my brakes going to the floor when stopping. I can pump them and bring them to the point they need to be. They feel as though they need bleeding, but I guess people don't do like back in the day."