Sprouts Farmers Market

"Warning: A Nightmare of Neglect and Price Gouging at Sprouts Antioch Prepare for a stomach-churning tale of incompetence and utter contempt for customers at Sprouts in Antioch. Shopping here has become a descent into frustration, disappointment, and a level of disregard that should make any sensible consumer think twice before setting foot in this store. Customer Service Nightmare: Be ready to be treated like an inconvenience rather than a valued customer. The staff at Sprouts Antioch, particularly the cashiers, seem to excel in providing the worst customer service imaginable. My attempts to communicate concerns to corporate were met with the efficiency of a black hole – my complaints disappearing into a void of apathy and silence. Product Quality Disaster: The produce section is a minefield, not of fresh and vibrant options, but of moldy lemons and other unsavory surprises. The bakery and deli sections, far from being highlights, are a testament to inconsistency. One week they showcase items, the next, it's a barren wasteland. Stale bread and erratic item availability are par for the course, leaving customers in a perpetual state of uncertainty. Meat and Seafood Dilemmas: Enter the meat and seafood sections, where quality control seems to be a term foreign to Sprouts Antioch. Slimy fish and beef that raise questions about the store's commitment to basic hygiene make for an unsettling shopping experience. Price Gouging Tactics: Hold onto your wallets, folks. Distilled water, a basic necessity, is priced at a jaw-dropping $7.99 per gallon. Dollar stores, Publix, Walmart, and even Walgreens offer the same product for a fraction of the cost, 3$. Sprouts Antioch's pricing strategy is not just opportunistic; it's downright predatory. To add insult to injury, attempts to return the product were thwarted, with the store claiming I paid the correct price, despite clear misadvertisement. Evaporated Milk Debacle: Let's not forget the Thanksgiving saga of evaporated milk, a time when real grocery stores have baking products readily available. The saga unfolded over five attempts, with the first two resulting in unknowingly buying expired products. The subsequent three attempts? The entire stock was expired, reflecting a blatant disregard for customer satisfaction. Corporate Complaint and Insensitivity to Customer Concerns: When I dared to complain to corporate about a cashier's callousness, the response was laughable. The cashier told me "What's done is done" after I tried to fix my transaction after I forgot to use my store card. At good grocery stores they ask for your loyalty card standard. A week passed before I received a tepid reply. Their proposed solution? A discount on my next visit to compensate for the neglected digital coupons. Surprise, surprise – the store manager never bothered to call, and I was left without reimbursement for being defrauded. This lack of follow-through underscores a systemic problem within the store's culture. In Summary - A Stern Warning: Consider this not just a review but a stark warning. Sprouts Antioch is a pit of despair for customers. It's not a plea for improvement; it's a declaration of disdain for a store that deserves nothing short of complete avoidance. Before you spend your money here, think twice. You've been warned. Let's see what nonsense their management repLIES to this with."

"The way that I was just treated over incorrect pricing was unnecessary. Red dragon fruit was priced 2 for 6. They rang up 2 for 7. I tried explaining that the pricing was wrong. She said no they 2 for 7 very hostile. It was rude. She refused to check the sign that I saw and just continued with the transaction. I returned and took a photo. On my way out a lady got on the intercom and hostilely made an announcemebt about a car parked improperly. Why are your employees so hostile towards paying customers?"

"We’ve been shopping here for months and it’s ridiculous that during a busy holiday weekend none of the cashier checkout lanes were open. This is a great location and good selection but they should have at least one manned checkout counter for customers who have too many groceries for self checkout."

"I don’t think this location is ready for the clientele (just from appearance of the public in the neighborhood) yet. It looks like it will be a good place for the community to grab quick odds and ends. I wouldn’t necessarily recommend grocery shopping here as the prices are excessively high. A glass bottle of milk requires a charge of $3.00 in order to get you to return it, but I live over an hour away so that wouldn’t suffice for me to buy it. Juana had a look of surprise as I told her that I needed a refund and she could clearly see that it was printed on the receipt. The “Self Checkout” cashier verified that it was put back and I received a refund. Whether she was doing her part or not the customer service exchange was not helpful after spending almost $300. The meat/seafood selection is not extensive. Other great finds in the vitamin section and the rest of the store have a lot to offer. Better off taking your business to Whole Foods and Trader Joe’s cause NO!"

"Went to grand opening today. Very nice building, and pretty good selections of specialty and normal groceries. Parking was also difficult for an opening but I got a spot. Employees were helpful and shoppers amazingly polite. Reason for four stars is prices were expensive. The 20% off for signing up for texts helped this visit. The guy carving fruit into artwork in the parking lot was amazing. I will be back but for items I can’t buy for cheaper elsewhere."