Import Connection

"Went in to inquire about my car. The guy who I spoke with was really informative and answered my questions and pretty much gave it to me straight up about the cost and then some. I have not taken my car there yet but in the near future I will have an update!"

"My vehicle would not start on Thursday morning June 8th. I called Import Connections to bring it in. I was told wait till tomorrow, as the shop was full today. I had my vehicle towed there on Friday morning June 9 around 11am. I called that afternoon at 4:46pm to check the status of the diagnostic. I was then told it was just pulled into the shop and they would get to it Monday morning. When I called at 12:34pm,I was told that they were diagnosing it and would call me as soon as there was an answer. I didn't hear back from anyone and called at 5:19pm on Monday June 12 and the business was closed early. I called this morning at 9:22am and was told that the mechanics come in around 11am and he would give me a call to let me know their findings because he l left early yesterday due to graduations he was attending. At 11:45am I drove to the shop to find my vehicle was still in the same exact location a it was when I dropped it off on Friday June 9. At this point I had to pay to have it towed to another shop to get the repairs done. This is very very very poor service. I recommend finding a more reliable HONEST mechanic and shop."

"These folks are truly wonderful people. They go out of their way to help you out. Their work is always done thoroughly and quickly and best of all they're very honest. I wouldn't take my car anywhere else."

"I took my BMW in for repairs to the transmission and oil change. Well it appears the work is very good quality, I do have some concerns over their work ethic and attitude. The sign on the front door and a voicemail on their phone both say that they are Are open at 8 AM, do not believe this. They do not open until nine-ish. The first employee showed up at nine minutes after nine, and was fairly cordial until I made the comment about them being late per their sign on the front door and voicemail. His attitude completely changed that point in him stating that we don’t open until nine was very offputting."

"My Honda CRV (2009) was repaired by this business after two (2) Honda Dealerships couldn't get it right. I was down $500+ in parts and labor. I ended up beginning the repair myself and quit after successfully installing the window regulator but failed to get power. Import Connection took the time to troubleshoot and found that a pin in the receptacle where the regulator connects, was bent. Not only did I have power again but they called me to ask if I wanted the lock actuator installed as well. I had left the lock actuator in a box on the floor as part of the self repair but never got to it. This business took the time to troubleshoot as well as to offer additional support and services that I had not requested. Now, my window is no longer duck taped and when the doors auto lock it doesn't sound like I just got a wrong answer on Family Feud! I HIGHLY recommend this business! They might be swamped and busy but they are definitely worth the wait!"