Belleza Salon and Spa 6209 Kingston Pike, Knoxville, TN 37919

"My husband gave me a gift certificate for 200 dollars so I made an appointment for a specific facial. The person who administered the facial was nice and cordial; however she did not give me the facial I had made the initial appointment for. As I checked out I ended up having to pay an extra 138 dollars for products I did not want or need. I was dumbfounded , I should have detested but I did not want to make a scene and I believe the salon does this because they know most folks would not either. The product doesn't work for me and really no directions were given and besides that I recently found directions for using product literally on inside box in which I had to cut the box to read directions! Who does this! This is a poor and tricky tactic for Belleza to use to make an extra buck! I have asked my husband not to buy anymore gift certificates from them and I will not be buying anymore for friends and family!"

"This was by the worse experience of a spa day that I have had. The facial that I upgraded to was to include extra steps and products. It was suppose to be an hour long. It lasted 45 minutes with no extra steps. The pedicure left one of my toes bleeding and inflamed. The pedicure and manicure took 3 hours with no massage or hot towels. The price was outrageous. We complained to the co-owner and his reply was pitiful . He offered no reduced price or refund . I will never go back . DO NOT GO here!!"

"The worst facial, manicure and pedicure I have ever had. I was told at the time of booking that my facial would include extractions and in fact zero extractions were done to my face. My manicure and pedicure lasted 3 HOURS and included zero massage or hot towels to my hands or feet. The polish job is also not the best. I spoke with one of the co-owners and asked for a partial refund and he told me that’s not in their policy. I would not recommend this spa to anyone."

"I got my hair done by Audrey a few months ago and it looks phenomenal and my color has not faded!!!! From the cut to the color to the style it has changed my hair completely. If you need your hair done I can't recommend Audrey enough!!!!!!!!"

"Had a less than satisfactory haircut from a new stylist and Belleza’s management staff handled with care. I received a quick response and was booked with Amber, an advanced stylist, for a complementary fix. Amber totally transformed my hair; I’ve never had a bad service experience turn into such a good one. I walked out of the salon feeling like a million bucks. I am so grateful that the Belleza team was understanding and responsive. They handled like true professionals and I love my new hair!"