Steel Buildings & Structures Inc. 800 Piedmont Triad West Drive, Mount Airy, NC 27030

"I purchased my building through a dealer which utilized SBSI to manufacture the building. The building quality is subpar at best. The contactors that installed the building took zero pride in their work. After the initial installation I noticed several scratches and dents throughout the structure. There was missing framing throughout the building. The panels and trim cut too short and looked horrible. SBSI attempted to warranty and make things right, but I still have noticed several scratches and dents after the warranty repair, I even noticed that silicone was utilized on the roof where a fastener should have been located. My guess is the contractor tightened the fastener so tight that the head of the fastener broke from the body. Instead of removing the panel and broken fastener, they used silicone. Poor craftsmanship on a brand-new build. Despite the quality of the structure, the contractors damaged the driveway and culvert trying to back up their trailer the day of the initial installation - damage was more than I expected. Unfortunately, I would not recommend SBSI to build your structure."

"I had a 30 x 40 building put up on my slab. The communication process was good. It got put up in a timely manner. I am pretty pleased with the building. As far as the workmanship and contractors on site, it was not so great. I have a few dents in my building. The workers dropped a panel and dented it. They weren’t gonna tell me until I pointed out. I could live with it since it’s mostly covered by the eave. I asked for some blue color matched self tapping screws. That was a month ago, still haven’t heard anything back. So service after the sale is questionable. Update: Thank you for your prompt response. It is possible I may have missed a call as I do live a very busy lifestyle. I appreciate your response to my review and received a call today in which I spoke with Daisy who was very professional. I text pictures of the damaged panels. The process to get them replaced is being put into motion. Once the repairs are complete I will post an update. I do love my shop and the communication and installation process were great. I would say approximately a month after I payed my deposit, the shop was being put up. Thank you Final Update: SBS sent a crew out to do the repairs on my building. The crew that did the repairs were much better than the original installation crew. They did a great job. I am satisfied with SBS standing behind their product. I am an industrial maintenance technician/ welder, so I know how things can happen. SBS took the time to make things right. Thank you."

"I contacted Steel Buildings and Structures this morning. I'm having rollup door issues. SBS can't tell me when they can come out for repairs, but will call when they have someone in the area?? So when is it, 2 weeks, 4 weeks?? I expected them to schedule a date, but they really don't care. All warranty work appears to be at their convenience and not yours. They did a great job putting it up. I was completely satisfied, but this is unacceptable"

"My Cardinal Red roof on a 24’x30’ garage installed 3/2019 started fading horribly. I didn’t notice it until this spring and thought it was the heavy pollen we get here. After 3 hard rain storms I realized it wasn’t pollen but bad fading. I called Steel Buildings and sent pictures at Mr. Smith’s request 5/4/23 at noon, sent text for update 5/5 at 2:20, called 5/8 and had to be transferred because I got voicemail which was unacceptable. Anyway, I was then told that fading is not covered, only 20year warranty on rust. It’s the large building in the back of the pics. Wish I had read reviews and not trusted the salesperson at the retail lot."

"Update: I contacted Jeff at HOS the following day and he contacted the manufacturer and 2 of the workers returned the following Wednesday and corrected their mistake. I purchased a carport from SBS via their distributor House of Stars. Jeff was attentive and answered all of my questions thoroughly. I didn’t feel pressured or rushed to purchase. He even gave a brief history of the company. He said install would be 2-4 weeks and informed me that I would possibly need a permit and to check with my code office. I checked and I needed a zoning permit as well as a building permit. The following week Judy from HOS called to tell me that I needed a lift that they would provide but I needed to call her ASAP after SBS called with install day so that she could get someone lined up. She gave me her personal cell number to ensure I could reach her. About 2 weeks later SBS (Laura) called to confirm details of order she’s said it would be 2-4 weeks from the date of her call before installation date because of holidays. A few days later SBS called and scheduled for the following Tuesday; 19 days after my order with HOS. I was very concerned when 2 Hispanics arrived that spoke no English and attempted to ask me questions. After a little game of charades we established where and which direction I wanted carport to face. A third man, also Hispanic, arrived and spoke a little English. They arrived a little after 4 pm and worked well into the night; until about 8:20 pm, using their small flashlights hanging around their necks and the lone street light to work. I watched as they picked up their tools and scrap pieces of metal. We were expecting rain the next day and I was going to move my car to the carport but instinct, oddly, said to wait. I went out this morning and found that there were 47 self drilling screws all in my driveway and their work area just waiting to go into one of my car tires. Upon inspecting the carport I noticed an area at the front of the roof that’s not laying evenly with the other pieces. It doesn’t look like it will be a problem but I’m no expert so I’ll be reaching out to House of Stars this morning. Overall I’m very satisfied with the service I received from HOS. The SBS contracted installers (Carlos, Enrique and Reese) worked well together and they all seemed to know their assignments. One of their machines that puts the big spikes into the ground stopped working and one of them had to turn it with a piece of rebar to get them into the ground. While I appreciate them trying to get my carport installed in one day, I’d recommend, after seeing the mislaid piece of metal in the roof, that they be made to stop work before it gets dark. I’d use them again for daylight only work so that I can inspect while they are still on grounds."