Flow Honda in Winston Salem - Service

"My 23’ Civic sat here 4 weeks with not being touched. Had a date to pick up and the car not even been worked on at all. Don’t return calls. Body shop and service goes at it. Just ridiculous service."

"Wouldn’t take my car to their service department. Paid for a 4 wheel alignment and they didn’t even do the rear ended up taking my car to another place to get it fixed and paid for a oil change but not even sure if they did that or not also went in with all lug nuts on my car and once I got my car back it was missing the locking lug on my rear passenger but they wouldn’t replace it because they said they didn’t do it. Finally got a refund on the alignment but at first they wanted to investigate the problem I had because in the beginning the guy said they don’t do the test for the alignment but I told him I paid for a all wheel alignment so he eventually called back and said he would give me a refund for the alignment but couldn’t do anything about my lug nut"

"Victor in the service department took great care of us and went the extra mile! Communication was excellent and they were able to fix the rim and screen in our Honda passport in record time. Highly recommend!"

"Had a great, quick experience here. It is a very convenient pull through to get started with very friendly service. Nice updates via text. Large, clean waiting area, comfortable."

"Took my car in for a recall back in June and also paid for front brake pads to be replaced and their rotors to be machined. Took much longer than expected. What was supposed to be a several hour job ended up taking more than 4 days with no guarantee of when it would be completed My wheels, which have been squeaking slightly since my initial visit 2 months ago, have suddenly become loud enough that it annoys me. I take my car to another mechanic and guess what? They don't believe I even had my front rotors machined properly. Not only did they say and show me how unevenly machined the rotors look, the rust on all the bolts indicate that they were never even taken off in the first place to be machined. The rust on the parts were too extensive to have allegedly been worked on only 2 months ago. What's the point of paying for services here if they won't even do the job right? Save your money and go else where. Unless you need a recall completed I suppose. For what's it worth, I did receive an apology for the delays and my advisor was good to me at least."