Red Robin Gourmet Burgers and Brews 501 Cross Creek Mall, Fayetteville, NC 28303

"Our waiter was amazing, he made the best out of a crappy situation. He took our order quickly and efficiently, got our drinks, checked in and did all he could do. This review has nothing to do with him at all, he was great. The manager and kitchen on the other hand, it was bad. So very bad. My husband ordered a river whiskey burger, add bacon with only lettuce American cheese and ketchup. We got everything but, it took 5 burgers to get the correct combination. I ordered the same but mine was so charred it wasn't edible. We were very patient as they were busy but that has a limit and if I get attitude when I point out that it's wrong, yeah nah. I never have a problem paying for what I order but when it takes you 5 tries to make a rather simple order, yeah I don't think we should have. I don't think it was right for us to pay for the burger after 5 either wrong, burnt or not even our order. I'm really disappointed and won't be back."

"We were seated immediately, them sat in 15 minute increment for drinks, ordering and then 45 minutes for the food, most of the fries were unseasened and cold, and the food was sub par, the server was nice and understanding"

"This was my first time in a very long time that I have came into this restaurant. I was taken out for lunch on my birthday, 11/2. The turkey burger was just a good and juicy as I remembered. Also their new caramel apple lemonade was quite good as well."

"SUPER, SUPER customer service! Our waiter was amazing! Ok, our food was delicious! But I have to admit, that Donatos pizza was erethreal! Hands down one of the best pizza's I've EVER had! We weren't going to order it because it's thin crust. Sooo glad we did! It's thin crust but not hard. The ingredients are delicious and they are abundant! I encourage everyone to try the pizza!"

"The service was a little slow tonight; we did not get our onion rings for our appetizer. The food was still fresh and hot. Staff were still friendly and helpful! Went back on March 27, 2022 Service was definitely better, and the food was good! Friday, July 22, 2022 The service was good, and the food was good and hot. Love the bottomless fries! August 28, 2023 Service was slow, and fries were cold. Manager made things right, and waitress made things right. Got plenty of bottomless fries on this visit!"