Autopark Honda Service Department

"Always friendly, courteous, helpful and willing to explain the work needed. Facility is clean, comfortable and bright. Preventative maintenance is recommended, leading to fewer issues, longer vehicle life and lower total cost of ownership."

"The drivers side seatbelt on a new Honda CRV i purchased from Leith Honda is broken. Not only could i not get an appointment without having to try several Honda dealers in the area... Absolutely no one saw this as a major safety issue. Only after i spoke with a manger did they fit me in, only to tell me after 90 minutes of waiting that "it's broken" and "they will have to order the parts." (It's a 2023 model i bought months ago) Finally, the parts come on and guess who the service department calls? My wife's EMPLOYER, informing them they will only keep "the parts" in stock for 20 days, and they'd better make an appointment. Where did they pull that phone number from? Can you be anymore disconnected from your customer base? Could they show any less concern for my safety? They don't seem to have a grip on reality. All i want is a working seat belt. Who knew it was near impossible to fix?"

"I've been to many car services in my time, but this one truly stands out in terms of customer satisfaction and professionalism. I've entrusted my car to them on three separate occasions, and each experience has been nothing short of stellar. From the outset, the communication has been exceptional. Every time I've brought my car in, the team has ensured that I'm kept in the loop with timely and clear updates. They've always been transparent about any repairs that were needed and have consistently advised me on necessary updates and maintenance to keep my car in top shape. Beyond the exceptional car care, what makes this place special are the additional amenities they offer. It's refreshing to see a car service that genuinely cares about its customers' comfort. Whether you're waiting for a quick oil change or a longer repair job, the inclusion of a coffee station is a thoughtful touch that goes a long way. Not to mention, they offer some additional services which are always a pleasant surprise. In summary, if you're looking for a reliable and customer-centric car service, look no further. Their consistent high-quality service coupled with the extra perks they provide truly sets them apart. Highly recommended!"

"Run, don't walk, away from this service center. Two stars due to the service being performed, however route taken was the laziest & most disrespectful to our property. We had our AC Condenser & Evaporator replaced through Autopark in Aug '22, and initially were upset about the pricing, but was told what we got told was incorrect and the pricing was for a predetermined time already (quoted 12 hours, only took them 9) — something understandable for an oil change, not so much a 3k AC replacement. Upon questioning this charge we were given a $100 discount, when we pressed further about the charge in general, we were told that they "employed some of the best techs on the east coast" and were strong armed and told that "they weren't authorized to give that discount anyways" and that, "they would take that off and we could come argue with the GM tomorrow". We paid the charge feeling disgusted, but joyed that process was behind us. Or so we thought — A few days pass by and we realize that not only did they incorrectly reinstall the dashboard & cracked the screen protector on the head unit (pictures included, this means they weren't careful with the parts to our vehicle), they did not reconnect the hazard lights either. Thankfully we took it back, and they fixed these issues free of charge (or at least, we still paid for the 3 extra hours it took them to redo the work in the original invoice). Unfortunately this is not where our story ends — Several months pass by with the vehicle being used mostly as a to-and-from work car, not used hauling people, so the puddle under the rear weathertech seats goes unnoticed. Until one day a friend rides in the back and complains about the wet floor - hold on, what wet floor? Well it turns out in the techs infinite wisdom, they decided to reconnect the AC drain line with duct tape instead of reinstalling it all the way onto the barbed end of the condenser housing (photo attached, you can see where it's disconnected right next to where it should be attached), leaking water into the passenger side front & rear floorboards, undetected for almost a year. We asked Autopark to relook at the car hoping it was still under install warranty and were told that if we wanted them to look at it, it would cost the diagnostic fee, and that we were out of luck. Removing the carpet showed the disconnected hose, and puddles of standing water underneath the carpet from a botched reinstall, all near carpet padding threatening mold growth, and near sensitive electronics for the PEV. Please, need my experience and find another shop willing to do the work. It's just not worth it."

"First time at Cary Autopark Honda service dealership. Everything was great from check in to the service advisor keeping me informed and updated about all the things with my car. To the waiting area that was clean, quiet, cool and good Wi-Fi. Tons of water available and clean bathrooms as you wait. Thank you for such a great experience."