Starbucks

"I visit this location 3 times a week and the young lady making me drink order got upset because I stopped her making my drink incorrectly and then proceeded to say I didn’t tell her I didn’t want whip cream and I know I did because I had to repeat my order twice and I never get my drink with whip cream and her attitude was terrible. I called and spoke with the shift manager as I was pulling off and just let her know I did not appreciate the girls attitude towards me and she didn’t have to give me anything free I just wanted her to be aware considering Starbucks is not cheap."

"I normally come here as it is around the corner from my house. I just left there 5 minutes ago and went through the drive thru. I placed a mobile order. I was yelled at by someone (not the man at the window, but a woman) for not giving them enough time. She was very rude and yelled “for future reference, you need to give us 10 minutes because we JUST got the order”. What is the difference between ordering at the speaker and ordering online? I can’t give you 10 minutes when ordering at the speaker?? They were also slow."

"I typically come to this location since it is so close to me. I will start with the only positive! My order is always correct and it does taste good. My issue with this location was an incident I was involved in this morning 12/23/23 7:35am. Long story short I decided last minute to place an online order on my way to work for a tall latte (NOT TOO HARD OF AN ORDER. LOCATION WAS NOT BUSY). I will admit I ordered it about 1 minutes before pulling in due to like I said it being a last minute decision. Once I got there I went in the drive through and told them I have a mobile order etc and they told me to pull forward. The employee at the window said "It will just be a few minutes they are finishing making your drink." A different employee came up to the window who I was assuming was a "Shift Lead" of some sort and she told me "We have told you MULTIPLE times to please order 15 min ahead of time for your mobile orders and do not place it when you are here on our app. If you could ACTUALLY follow these instructions that would be great. Do not do it again" I was in absolute shock and said "okay". As I was waiting for my latte to be finished being made it finally hit me that she said "they have told me multiple times". I have never been told this by ANY location before. Nor have I "always" done that. Therefore I told the drive through worker that "his lead who spoke to me needs to be more kind and that I have NEVER EVER been told this before. The lead might have me confused with someone else. Approaching a customer like that was highly inappropriate and to always make sure she has her facts correct before making the assumption and pissing a customer right off." I am very angry and disappointed in the service I received today. If I was not heading to work I would have gone in the store and made a complaint to her face and speak or request to speak to whoever is above her. Customers who do not deserve these remarks do not need to have someone scolding them at 7:30am for NO reason. Recognize you clients/customers correctly before anything. Matter of fact TREAT ALL CUSTOMERS WITH RESPECT!"

"I stopped here on the way home from an appointment and got the new Christmas Coffee. The drive thru line was long, but moved fast. The people working there were super kind and the coffee was amazing!"

"Always a busy place. Drive through is badly needed in our area. Service usually pleasant and efficient. Longer drive thru line than normal today. Little bit dangerous for drivers coming and going. Everyone generally patient. The longer than usual time gave plenty of time to view the drive thru window. Just a hint, Starbucks, step back and take in a view from your customer’s vantage point. The window shelf is Filthy and disgusting. Gave a view of the 98 cleanliness rating. Well from a customer’s point of view (today)"