The Home Depot

"We went to this location to purchase Sand paper. Upon my arrival at the pro desk, I was told the pro desk worker was on lunch. We were sent to the customer service desk. We went to the customer service desk and stood in line. There were 2 workers there in the beginning and then one of them left the area. The line grew longer and longer with only one worker at the desk. I addressed the lady working the self checkout line saying "excuse me ma'am, can you please call somebody to come help him up here?" (She had been standing around with her hands in her pockets with the other girl who was working in the self checkout line who was playing on her phone). She looked at me like I was crazy and said "No" while shaking her head. Thankfully, right after that, 2 employees came and started taking care of the customers in line. One of which I had the pleasure of dealing with. Her name is mikayla, and she works in the paint department. She was friendly, helpful, and quick to jump in and help to take care of the line that was quickly backing up. Store number 3602 1837 Matthews, NC. 28105"

"A good example of what Home Depot is expected to be. Stocked up, organized, knowledgeable staff, location is pretty easy to get in and out."

"The Home Depot in Matthews is my go to store! They are by far the friendliest and most helpful when it comes to home improvement. They don't mind taking you to the aisle for what you're looking for, awesome customer service, and the feeling of neighbors or friends helping one another!! Andrew in Customer Service is Incredible!!! He's always happy to help and goes above and beyond no matter what!!"

"NEVER BUY APPLIANCES FROM HOME DEPOT unless you will install by yourself because The third company that Home Depot uses to installed appliances are horrible. They do not how to do install dishwasher plus broke pipe of my kitchen sink. After I complained to Home Depot, they did not care about damage cause for this purchase at all."

"Just got back from the Home Depot in Matthews, NC. I also just returned from the Lowes store as well. Night and day. No one in Home Depot offered to help, after asking for help an employee begrudgingly did assist. Gathered up what I had come for... maybe 100.00 worth of stuff and there were zero cashiers on staff...only the "attendant" for self checkout. As he stood there browsing on his phone I asked him if there were any available cashier's. "Nope" he said. I put my items on the counter indicating that I was not buying these items at Home Depot and he looked at me and shrugged and went back to his phone. Very poor customer service all around. Lowe's had plenty of staff and were all asking if I needed help. Nice. I spent my money where I actually felt appreciated as a customer . No more Home Depot for me."