Firehouse Subs Saunooke Village 17 Big Cove Road, Cherokee, NC 28719

"I did an online order and when I walked in to pick it up it still was not ready. The place was not busy at all with just 2 people inside eating. Sun was good but they gotta get on the ball with orders."

"My first online order with Firehouse, and it was a disappointment. I placed the order and selected a time 30 minutes in the future to allow plenty of time. I arrived at the appointed time, and they hadn't even started making it. What's the point of ordering ahead? I wait in the restaurant and finally get my order, drive the 20 minutes home and the order is wrong. The "medium" meatball sub (GF Bread) was a tiny 5.5" on one side of bread in an open face style. How does one eat a meatball sub that's missing the top side of the bread? Additionally, it had 3 half meatballs (yes they were cut in half), totaling 1.5 meatballs. It was pitiful and looked like it was for a Child's meal. Look at the pic.. That's a $12 sub!!!!! Ridiculous! My brownie was missing altogether, and one sub was good. This location falls into the "you better check your order thoroughly before leaving" category."

"This place was hopping. It appeared as though they stayed pretty busy. We stopped in for a quick lunch as we were looking around and shopping in Cherokee. This is one of the nicest looking Firehouse Subs I've seen, and they are quick getting their orders out. The service was friendly and the sandwich was good."

"The atmosphere and food are great, but the workers at this location made for a really bad experience. 3 people standing behind the counter laughing and talking, and one in the back room on his phone, all ignoring the 4 customers standing right in front of them. Then the cashier had an attitude. Not worth going to again."

"Got in to town late and this was the only place open near the hotel we stayed at. Staff was preparing to close but still took our order without hesitation. They were very nice and friendly and the sandwiches were awesome. Thank you again to the staff for your amazing service!"