Rocky's Pizza Greeneville

"Horrible customer service. We were pretty regular customers who spent about 40-50 dollars 1-3 times a week. Last night, my wife placed an order (our normal sandwich order that we always get the same way). She ordered the sandwiches plain with just meat and cheese. We picked our order up and when we got home it was wrong. They put mayonnaise and lettuce on them. I cannot eat mayo. My wife called them and they treated her like she was lying and they got the order right. They said that we’d need to bring the sandwiches back or they would give her a credit. It’s not plausible nor does it make any sense to drive 25 minutes each way with a newborn baby because of their screw up. They then tell her the credit is for 3 dollars and hang up before she could even say anything. Tonight, I called and spoke to the “manager”. This guy had an attitude from the moment he got on the phone. While I remained professional and calm, he portrayed a wannabe tough guy attitude over the phone. He continuously interrupted and became loud and was over talking me and my wife. He told me “it’s not my fault you live 25 minutes away”. He’s right, that is not his fault. What is his fault is his incompetent employees and him not willing to fix their mistakes and make it right. He continued to defend his policy and say he would not give a credit for the 2 sandwiches that his employee screwed up. Finally he says I’ll give you one free sandwich. I’m sorry, but it’s not a negotiation to me. I didn’t want one free sandwich. I wanted what I paid for and did not get. He very rudely said they can’t take our word and trust everyone (basically calling his customers liars). I attempted to give him a phone number to look at our order history and how much I spend there, but he refused to do so. This is no way to treat customers, and is not good business. If he is that hard up for a 12 dollar sandwich then I feel sorry for them. Attached is a picture of the incorrect sandwich from last night. I hope that higher management or the owner reads these reviews and trains his staff. If someone working for me acted the way that manager did, they would not have a job. At this point I’d want not only my sandwiches but an apology as well. Hopefully upper management can understand the business aspect of this. Their wannabe tough guy manager who tried to imply that I am a liar over a 12 dollar sandwich just cost them over 2k a year in revenue. Not smart business."

"Need better customer service. Great pizza, the best in town, but service is horrible. 7 people standing in the prep area, one girl working the register, 7 people in a standstill line. Waiting, waiting, waiting just to pay and pickup the pizza. Very unprofessional and also rude to keep customers waiting while only one person working the register and dining area. Not her fault. The girl up front was doing her best, while others just stood there. But, great pizza. So, maybe it's worth that inconvenience to you."

"Comfort food quality. The mushroom spaghetti is very pleasant there's a fire roasted element to the tomato sauce that makes it a elevated comfort food. In addition the individual pizza 10-in is not only such a great deal price-wise it's filling and satisfying. Everyone can have their own pizza and be satisfied or have leftovers."

"I pretty much have almost eaten everything on the menu & so far, everything I've ate has been delicious! The staff at this location & all the other locations are super friendly & work very efficiently together to keep each customer happy. They do dine-in eating & to go/pick up orders & deliveries!! Another awesome thing is they don't just do pizza's only!! They have excellent salads, wings, spaghetti, & sandwiches, (my favorite is their turkey & cheese!!) So, there's a variety of things just in case someone in your group wanted something other than pizza!!"

"They have good pizza. Its different from all the other places. They sauce was put on as little thick around the edges though. The cheesesticks were also very good. This was the first time we have ate there and will probably return. Clean restaurant and friendly employees."