BMWPartsDirect.com

"It appears that my recent order cancellation, which was attributed to the supposed use of a shipping forwarder, is not an isolated incident. This practice has been mentioned in several reviews, indicating a pattern that warrants attention. The recurring nature of these cancellations prompts me to question the business practices and customer service principles in place. An assumption of using a shipping forwarder without substantial evidence is concerning and suggests a potential oversight in customer engagement and support. The impression left by these actions has led me to consider the level of importance placed on customer satisfaction and the company's reputation. It is in our mutual interest to address and resolve these issues promptly, ensuring that customer service is not only responsive but also reflective of a business that values its customers and their trust."

"Great customer service! Worked with me on an extenuating circumstance and was very accommodating. Plus, quick shipping and delivery!"

"DO NOT order from this business unless you know you have the correct part. My first time ordering and the part does not fit. Their response was their nonrefundable return policy and restocking fee of 25%. I will not order again - too many other businesses that try to help you and don’t have such ridiculous policies in this day in time. Obviously customer service not repeat customers is not a priority."

"Awful.. part didn't fit, they did not resolve my issue and they have bad customer service, I will never use this dealership again."

"mini parts direct website. ordered a deck panel for 08 mini - took almost 6 weeks, ordered a part for the door lock - 4 months nothing. AutohausAZ and FCPEuro have much better service. Cancelled the door part - still waiting for the refund."