RUTGERS HEALTH Family Medicine at Monument Square

"Incompetent, unfriendly, and you can only see DOs or nurses as all the MDs are continuously fully booked months in advance."

"I'm giving it 1 star so I can add this review but I wish I could give 0 stars honestly. This place truly sucks! no one really cares about the patients at all. I had to call 8 times, and several messages to MyChart and several refill requests, call the nurses line and leave a message for the pink/green/yellow team nurses (not sure which one is my doctors nurse because there's no way of know who that is by just calling in) and no one ever answers or call you back. I literally had to call 8 times to finally get someone to help me and I STILL don't have my meds. Then they want to give you this whole story about how the nurses don't take live calls blah blah blah. ALL I NEEDED WAS REFILL ON TWO SCRIPTS!!!! Why is this a struggle??? to be honest health care at RWJ is so terrible!!! PLEASE RETHINK COMING HERE IS IT NOT GOOD."

"My pharmacy contacted them to refill my prescriptions on 10/4/2023, they never responded. I called on12/12 as requested by the pharmacy, for the first t no call back. Called again on 12/13 and finally received a call back late Friday afternoon. I was assured the my prescriptions were being marked urgent as I am traveling and will run out. I checked with the pharmacy on Monday and again Tuesday several times and nothing was ordered. I called again on Tuesday, left a message and still no response. I even called the nurse line. No call back. Obviously patient care is not a priority. Time to find a new doctor."

"Receptionist with glasses and short ginger hair at front desk was incredibly rude for no reason. Gave me attitude because I kindly asked for a mask for my dad and I, and then proceeded to nod her head and roll her eyes at me. Looked like she absolutely hated her job when she was asking me questions. I'm a medical receptionist too, and never once treated any patient with such blatant disrespect. If you hate interacting with people, don't work at the front desk or any medical facility for that matter. On the other hand, the doctor I saw was super nice and understanding. I wish I can rate it 5 stars for the doctor I saw, but the experience with the front desk made it my visit here absolutely awful."

"Excellent primary care doctors and competent nurses. Yes, scheduling regular care can be challenging due to the physicians also holding teaching positions at the medical school. It can be easier to schedule with a resident doctor but if you need routine care (which most people going to family medicine do) you'll want one of the attending physicians to be your primary. The scheduling office and sometimes the front desk have been very problematic in the past. VERY. However, i have noticed that things have improved recently since introducing MyChart. You can avoid most interactions with the front desk and scheduling office by using the online system. This is probably your best bet. The nurses have also improved their callback time recently for most requests. This used to be an issue. You'll still want a separate urgent care clinic for any immediate needs, but this is the case everywhere in the US now, isn't it?"