Rutgers Cancer Institute of New Jersey 195 Little Albany Street, New Brunswick, NJ 08901

"Speaking on behalf of my husband and I we only have positive things to say. My husband was diagnosed with Melanoma on his back in early January of this year. The front desk and staff were very nice and helpful. Dr. Koshenkov took care of my husband and performed the surgery on the 24th. He is doing wonderful and I can not say enough about Dr. Koshenkov. He is compassionate, takes his time and answers any questions you have. We had a very positive experience."

"I've been coming here for about two months now,after my last two treatments I was hospitalized with very low WBC and Red Blood Count levels, nothing was done about it.Just on to the next treatment.I find the Drs. have no compassion for their patients, which is sad when you're dealing with cancer.They don't return phone calls,and that includes the Drs as well as the nurses.Im going to go to Astera Cancer Care Center in Edison instead .,I'm leaving this place.Good Riddance"

"I've been seeing Dr. James Aikins who is wonderful. However, the scheduling and front desk staff is a different story. Scheduling my procedure and follow ups was so unnecessarily frustrating due to an unhelpful, unfriendly scheduler. I had to make numerous phone calls and wait on hold because she didn't do her job properly. At my appointment today, the woman at the front desk was so unbelievably nasty for zero reason. Imagine dealing with a cancer diagnosis and having to deal with someone's poor attitude toward you. What an absolute disgrace and poor office management. Please do not respond to me with your nonsensical automated response. Fix the issues. Cancer patients have enough to deal with and deserve better."

"I had a Clinic -Administered Medication appointment Today. When I arrived I was told it was cancelled. NO ONE bothered to NOTIFY me of the cancellation. I have been rescheduled for 8/15. Now I have to reschedule and repay with medical transportation."

"If I could give them a zero rating I would. My husband had scheduled a partial nephrectomy for kidney cancer 2 weeks ago and we were informed 2 days before the surgery that there was a problem because we are on Cobra. I had paid the Cobra 2 weeks prior to the surgery, but we were still showing the coverage was cancelled as of June 1st. After numerous phone calls over the 2 days prior to the surgery, the insurance was reactivated. THEN, on the day of :surgery (to make a long story short) they did not have the pre authorization required so they cancelled the surgery. His nurse navigator assured him they would have a new date by the end of the week. No phone call. Another week went by and several follow up calls. “Still working on it”. Called Monday of this week. “Still working on it”. It is now Wednesday, and no phone call with a date. My husband has CANCER. Considering this string of incompetence, we will probably be going elsewhere for his cancer care."