NYC Health + Hospitals/Gotham Health, Cumberland 100 North Portland Avenue, Brooklyn, NY 11205

"The front desk clerks on the 3rd floor are rude and display no professionalism whatsoever. Today my appointment was cancelled unbeknowns to me, I received no email, no text message and there was no indication of the cancellation in my chart. Instead of them apologising, which we do all the time when mistakes arise - I work in a hospital, they proceeded to ask me for my insurance card, which they already had a copy of; ok so I give it to her. Then she says you have to speak to finance - mind you without the possibility of seeing a doctor today; I said why do I have to speak to finance? She because your insurance is combined. I said you know actually let me speak with finance, as you do not understand it. Right away she says oh you have that plan and all of a sudden, I did not have to speak with finance. Anyway, I spoke with the manager, who got me another appointment at an earlier date. Lets see what happens then. I am so annoyed."

"I had a visit with pediatrician Dr.Roye today 11/19/2022 and the visit was ok but the nurse was on her phone from the mommy I got there until I leave and her voice wasn’t in hush tome. My daughter was extremely scared of getting her shot so she took her Small stuff toy with her and the nurse was obviously annoyed that she had it. The entire time we we’re in the office she was on her phone chatting away. She was very stern and show no empathy to my daughter who was very scared. My daughter told her she was scared and she showed no concern or tried to allay her anxiety. I’m a nurse and I would never be this way to one of my patients especially a scared kid. When she was finished giving her the shot,she said nothing she was still engaging the person on the other side of the phone conversation. I asked if that was it she nodded her head without even turning around. This nurse has long lock hair. Very unprofessional. I hope when I go back I will have an option but if I have to see her on my next visit,I will definitely change pediatricians. The other nurses I met before was great as well as the PCT. I hope someone see this amd rectify the situation."

"Had appointment for my vaccine at 1:30. Walked in at 1:50 and there was literally no one in front of me. Filled paperwork and saw the nurse 5 minutes after walking in. Super friendly, professional, quick and clear. Would def. recommend this place for vaxxing."

"Went in on Tuesday morning at 845 am , I was seen at 9:00am . The nurse who took care of me was very helpful and friendly, she put my anxiety to ease. This was my third test for the month and by far the most pleasant experience!! Make sure you’re signed up for MyChart. So I took the test 10/20 got my results the next day in the evening (10/21) Definitely the fastest turnaround time !! The whole process took about less than 30 mins! Thank you everyone and keep up the great work !!"

"I go to Cumberland Diagnostics because of the convenience of having all my care in one place. Sadly, you need to practically take the day off just for one doctor's visit. Staff is L A Z Y as can be. It looks as though they do not want to work. You have to wait a minimum of 1 hour before being called... super disorganized. As for the care, some doctors are worth the wait and others not. The ophthalmologist for example is a waste of time. You have to book 3 months in advance for a 10 minute appointment where you learn nothing. The radiology unit is a complete waste. The sonogram tech is a very rough woman who is rude rude rude. She told me results that were not even true. I almost filed a complaint about her because it was not her duty to tell me such negative results in such a nasty manner. Anyway, not a nice place and I don't know how they survive because there are hardly any patients. They should renew the staff and make this place more efficient!!!"