Riverside Medical Group 1130 U.S. 1, Edison, NJ 08817

"Even if you have an appointment, the wait times are ridiculously long. It was an hour and 15 minutes after my appointment time that I finally saw the doctor or physician assistant. Unlike the other reviewers mentioned, I found the people at the front desk to be both friendly and knowledgeable. They do bloodwork on site, which I appreciate, but the wait time is ridiculous. What’s the point of the appointment if you’re going to see me at your convenience? I don't plan to return because, just as their time is valuable, so is mine. I had other appointments scheduled, and luckily, I had the wherewithal to have a four-hour gap between appointments; otherwise, I would have been late."

"Horrible place…. Waited 1 hour plus for an appointment.. Care is not upto the mark as well…. I have had terrible experiences at saddle brook and Secaucus pediatric locations as well. So I assume that the group itself is disorganized, pathetic and unprofessional…."

"Absolutely terrible. The wait time is too much. My family and I always disliked this medical group but decided it to give it one more chance because of the blood work. The lady in charge of the blood work is very good at what she does. Though the rest is nothing compared to the blood work. The staff at the front desk on the phone said that they take the insurance that we currently have since we changed it, but when went there to check again it was a completely different story. VERY unprofessional. Don’t risk it coming here it’s definitely not worth the wait."

"I took my kid here at Riverside Medical Group now known as Optum, as he was sick with fever and dizziness complains. When we were waiting in the examination room, my kid vomited, i cleaned him up and asked the nurse ‘Smiley Hernanadez’ to change our examination room. Instead the nurse demanded that we should clean the room first and then only he will be seen by the doctor. When asked that is there any cleaning staff on the premises who can help us, they refused. My son was suffering with 102.5 fever and vomited, he was NOT seen by the doctor until i cleaned the room and floor by myself alone. What kind of clinic they are running, if they don’t even have the cleaning staff to address with such patient accidents? I think this could have been better handled by the nurse ‘Smiley Hernanadez’ by shifting us to other room and at least let the doctor see the patient meanwhile i am clean their room(which should have been ideally done by their cleaning staff)."

"This practice group is by far the worst possible service entity. The front desk staff have no organization. Dr. Taubman is only interested in billing and not providing care. Every time I try to find a solution from the staff, there is finger pointing between the doctors and the front desk staff. Virtual appointments are non-existent with hold times ranging from 40 minutes to an hour and a half- often, the front desk staff forget to call to schedule the actual appointment. Most recently, I was on hold for 40 minutes and was charged for the appointment out of pocket because the staff forgot to verify my insurance. After paying the fee, the doctor told me she couldn’t help me on the virtual appointment and then blamed me that no one asked her if she actually could—but, her front desk staff consulted her a month prior to which she directed that I schedule a virtual appointment. This practice is unethical and their follow up is predatory in regards to money rather than providing actual supportive care. No one should use this practice if they want competent care. The level of incompetence is beyond comprehension. So glad that I will never have to deal with this lack of professionalism or incompetence at this practice ever again."