Ovando 1091 Madison Avenue, Manhattan, New York 10028

"A friend ordered a holiday arrangement for us and this is what we received from Ovando. Again! Received today/Nov 22, 2013. What is this ? A bouquet or an arrangement ? A picture is more than anything I can write. See for yourself."

"For $275 the arrangement was an embarrassment and nothing like pictured on their website. When I tried to return it the next day they were closed before the time shown on the site and doorway entrance. To make all matters worse, Marcella, who co-ordinated the purchase, did nothing but tell me everything I did wrong. You’d be a fool to shop here."

"For yum Kippur I had a dinner. My table seats 16. I set it for 14 with a a very wide depth. My husband, as usual ordered flowers, is they regularly gorgeous. What was delivered was2 tiny vases apex 1”X 5””. To my dismay I called and they said this size was new. I feel, particular when you can look Bach that created a hostile environment n an extremely X- customer. I put the flowers on the toilet seat bowl top n cried"

"AVOIDANDO this is what this place should be called! my very recent experience w/ them its summarized as: unreliable, unprofessional, unfriendly, and careless. they are quick to charge you AMEX but don't care to follow through w/ deliveries. HORRIBLE customer service experience. AVOID and definitely opt to use a professional place like VENUS ET FLEUR given they are head over hills above this place.... 1 star is WAY more than they ever deserved..."

"Ovando stepped in to do the decor for my wedding at the last minute when our other plans fell through. They managed to pull off the most stunning wedding anyone has ever seen. They somehow managed to deliver exactly what I was envisioning in my head, with just a couple of random inspiration photos and some ramblings from a stressed out bride for guidance. If you need someone to make magic for you, this is the place."