Venus et Fleur - Oculus World Trade Center

"Overpriced, overrated. This company has screwed up multiple orders (didn’t include a note, shipped on the wrong date than asked, order stuck in customs because of lack of info etc) and been a complete waste of money. The customer service is rude and snarky. They recognized their mistakes and sent me a lovely gift card for $50 (after spending thousands on their lame flowers) which is good for exactly one flower (and you can’t even use it in store). Do yourself a favor and use one of the many other companies that do this. This company is so wack it makes me want to start a competitor. Good riddens!"

"My husband ordered me huge box of my favorite color roses. I received it right before my birthday in July 2022. now its March 2023 and my roses are still in perfect shape. I think they will even last longer than a year. The box is super cute and I am planning to keep it after because my husband also did special Happy Birthday engraving on the lid. I would absolutely order it again."

"Please keep in mind the one visited is located in the Shops at Columbus Circle. At the time of this review it wasn't showing on Google maps. At any rate, this store is beautiful. You can see choices of arrangements which can make a unique and memorable gift for someone you love, or would like to."

"JUST DONT! I have ordered from Venus et Fleur on multiple occasions. I never had an issue in the past. However, in my most recent order I was sent a defective set of flowers. After pleading with them I was made the "courtesy" of a replacement. I was asked to first send the deflective flowers back, all with in 48 hours in the midst of a pandemic. Upon receiving them I was told my replacement would be sent. Forget about going above and beyond for their customer. Venus et Fleur could not even do the bare minimum to rectify their defective product. The communication has been absolutely abysmal. I have been following up daily to try and get this resolved. The cherry on top of this madness is that I still don't have the replacement flowers for my wife nor a confirmation that my replacement was sent. Once these guys have your money they could care less about you or your experience. This entire ordeal has just been terrible. This is by no means a "luxury" brand peddling a "luxury" product and experience this is a sham. *09/13/2021. UPDATE. No one called, contrary to this message. No one also answered my e-mail about my replacement. I did however get the replacement. It was the same flowers I originally received however they attempted to "fix" them with a hot glue gun, they even managed to leave two separate glue stains on the acrylic. Photos below. Spent $250 and all I received in return is a nightmare with no end in sight. My original order was on August 20th, its almost been a month and I cannot get a replacement or my money back. STAY AWAY FROM THESE CROOKS! They incorporate some of the most deceptive business practices I have ever seen. The product is sub-par and the experience is even worse."