Royal Pools & Spas 49 New York 17K, Newburgh, NY 12550

"We had an above ground pool installed this summer by Royal Pools & Spas. From our first meeting with Jason, site inspections by Matt and Ludwig, through the final day of installation with Carlos and his crew, we found everyone at Royal Pools & Spas to be professional, knowledgable, and top notch. Special shoutout to manager Honey C. for her frequent updates and communication about the timing of our installation. Everything was smoothly handled and we would highly recommend engaging Royal Pools and Spa for swimming pool installations!"

"They were good until I had the pool installed. I worked with Jason in Newburgh and he was helpful and knowledgeable on all the pools they have there. Once the pool was installed they never returned any email or phone call."

"I love coming into your store !Your employees Ethan,Bella and Sofia have always been so helpful and willing to solve any mystery I have going on with the chemical balance of my pool!! These young people make it fun to come in and shop at your store !! I just wanted to say thank you for them !!"

"We are in the process of purchasing our first pool and we have had a 10/10 experience so far with Royal in Newburgh. We have been working with Jason. He has been so helpful, responsive and patient throughout the process. We have been on the phone a few times, met in person and have exchanged many emails. Jason is very quick to respond and is open and honest about everything we have discussed. We could not be happier with our experience!"

"I see a big difference in service from 2022 to 2023. Last year the staff was very knowledgeable, very confident and the advice which they gave was spot on. When I visited this year, it was very clear that the guy wasn't sure what to tell me (on how to add the chemicals to open the pool for the season) he had to wait for the young lady who was helping another customer. Hope they get back to the level they were before."