Lowe's Home Improvement 1239 New York 300, Newburgh, NY 12550

"Do not shop at this store! Beware of “Lowe's 48-hour” return policy for appliances. Consider other options.Disappointing experience at this location. You will receive poor customer service with a smile. There is a misunderstanding of the return policy and if you ask to speak with a Managers you will be met with no options. I did a deep dive into the return policy and I could have been given store credit for the appliance as it was unopened. If you run into this at the store call customer service immediately."

"The associate at the counter for appliances was very nice and helpful. To be clear, I have no complains with that employee. This person was obviously being hindered by the computer system. However, my wife and I shopped for a washer/dryer and the deals seemed good. We were promised delivery within 2 days. After discussion and providing all information, the delivery was over 10 days out. We asked if there was anything we could do. After about 10-15 minutes of waiting, there was no way to change it so we decided against it. We finished shopping and thought to return to see if we could decided on a different washer/dryer (we had just moved and were in need of one quickly). We chose a comparable set and purchased. We were promised next day delivery. However, after waiting around, we had to call customer service for a call that lasted 30 minutes to discover that, because they didn't collect the appropriate contact information, we were not alerted of a delay and it would be a day late. When the washer/dryer came, there was damage to a weather strip in our mud room. Edit#1: After I called the number listed in the review response, I got in contact with their customer service department. They heard my story (which was identical to my review) and after another 17 minutes on the phone, I was told that they don't know if someone will follow up. They could not promise I would ever hear from them again but that my report would be forwarded to the correct department. So after all the issues with the initial delivery, I am still kot sure that my problems will be addressed at all. I still have not heard back from anyone."

"UPDATE: I _eventually_ received my washer and dryer. I was promised that it would come in the afternoon (which I requested, given my work schedule that day). The night before, they changed the schedule last minute. More, even upon my explicit instructions and requests (both to customer service and to the delivery manager over the phone), they refused to come directly to home (which was entirely possible--happens quite frequently). They required that I meet them at the gate. So I had to leave work, meet them at the gate, and escort them back to my home at a time inconvenient to me. The delivery itself was well-executed--quick and simple. But _everything_ leading up to it shows a systemic disorganization (coming mighty close to dishonesty) in carrying out deliveries. BACKSTORY: Worst delivery experience I've ever had in my life. After multiple efforts to explain via phone calls exactly how to transport my washer/dryer onto a military base, they repeatedly either disregarded my instructions and/or never returned my call. It's been well over 2 weeks, 3 failed attempts, and who-knows-how-many calls (some of which were either profoundly dismissive or deceptive). I still do not have my Washer/Dryer. Pay the extra money for a Washer/Dryer elsewhere. It's not worth the 100 bucks savings."

"This is the worst storm customer service I've ever experienced. I ordered a part online, I get there and tell me the power was out in the lockers closed and can't be open so now, they tell me I can't get my part and I can't even get a refund. Then they say they have it in another store? I've got to look for it because clearly no one knows how to be actually good at your job. I gotta work for it, I can't find it and the answer is oh we dont have it sorry. one front end manager heater got nasty and caught an attitude with me. I explained to her that her customer service was terrible. She walked right over to assistant manager right in front of me in and made fun of me. This is ridiculous, I still haven't got my refund. The store manager Mike must be clueless because they have no idea what they're doing in that store. I will never shop there again this is terrible. I drove over an hour to get the part. The assistant Manager send me to another store where I have to purchase the part again and when I get there they don't haveit. Then I spend an hour on the phone waiting for customer service they can't give me my refund but offer a 15 Dollar gift card I waste 3 hours and 30 in gas. Still no refund for the part I opened an account and spent thousands and this is what I get terrible closing my account and going to the competitor. Home depot has there stuff together lowes is a rip off and a joke."

"At times customer service is spotty. Waiting a very long time with friend to get orders that we had placed in advance. We get to store to pick them up sometimes waited 45 minutes to over an hour for staff to get our items because they were not ready. Going through different times randomly customer service is really slow with little to no sense of urgency whenever the pick up order lines are backed up with severe lacking of communication and organization and structure."