EMM Loans LLC - Corporate

"EDIT: ASAP does not mean ASAP to EMM Loans either apparently. I still have not been contacted. My mortgage payment was overpaid for the month of January. I've been trying for 12 days to get this money returned to me and the Servicing Division is beyond unhelpful. They are uninformed of anything related to payments and escrow. They never all you back. And they barely speak English. Calling the main number will just get you sent back to the unhelpful people in Servicing Division. Poor customer service all around and I'm glad to be selling my house to get rid of them."

"Update: contacted them and 3 months later still have not received an answer. Shocker. This is my second review. Been fighting with them for over a year after covid due to forbearance. Now my house is facing foreclosure because they keep jerking me around. No one can give me legitimate answers. Use anyone but EMM loans. I would give zero stars if I could."

"This has been my worst experience to this date as a homeowner. They email you giving you monthly statements and options to pay online . When you use them you get a confirmation that the bill was paid. But they never take the money out . Later on I found out I’m behind on my mortgage 2 months .. after paying both mortgage payments and late fees .. I had to pay the very next mortgage payment to keep myself current . I then set myself via their portal on a bi weekly schedule, Which failed on their end. They keep saying my bank account (Td bank) can not be located . This place is terrible .. please do not use!"

"Jim and John were exceptional in their customer service in helping us secure a loan. They did their research and presented us options and were readily available to answer our questions in the process. This being our first home we had many questions and needed a lot of explanations. They helped us stay up to speed. I highly recommend them to you!"

"Scott learned of us from our previous lender asking for a pay off. Scott reached out to us and asked if he could help and wanted to keep our business. He was able to offer a slightly better deal than was enough of a difference for us to switch over to Scott to refinance. A++"